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Raise Your Professional Profile and Establish Yourself As an Industry Thought Leader By Volunteering with itSMF USA!


Exciting opportunities exist to get involved in the itSMF USA national chapter. Your contributions could be seen by thousands of peers and colleagues around the United States and beyond. 



We are currently looking for:


Content Managers

For our quarterly, monthly and weekly publications, we are looking for experienced and ambitious Content Managers to oversee development, execution and delivery of digital and print content across all our channels. The ideal candidate should know how to personalize and optimize content in the broad Service Management spectrum. You will be a solid leader, clear communicator and possess great analytical skills.


Author Wrangler

We have an amazing speakers and writers bureau. We need a few volunteers to work with people in the bureau and align their writing with our needs for the eMagazine! You’d be part cheerleader, part recruiter and part editor, as you assist the writers in determining topics that would fit into our editorial calendar.


itSMF USA is looking for authors on anything Service Management... and we mean anything! From organizational change management, governance, frameworks and methodologies all the way to machine learning and artificial intelligence. All we ask of you is that the content is relevant and not sales related. If you are interested in writing a blog, a white paper, collaborating on a book or writing one on your own, then what are you waiting for? Contact us and we will work with you on topics we like to pursue that would fit your interest and expertise.
Member Services Managers

Member Services is the front door for our organization. This is where we support our community leaders to effectively and efficiently run their Local Interest Groups and Community of Interests. We are seeking people who want to be the conduit between our Chapter, the LIG and the CoI leaders, and our members at large. You will 

prepare and run our monthly leader call, review event plans, actively seek to start new groups and communities, review the LIG/CoI Operations manual, and help with recruiting and the election of new leaders.


Video Reporters

We are looking for talented Video Reporters to generate engaging, original content for itSMF USA. The Video Reporters will research topics and develop interesting posts, that will appeal to our Service Management community. Video reports could involve just yourself, or interviewing other experts in our industry.  To be successful we expect you to be on generating and composing interesting content and expanding your readership. You should be creative, adaptable, and analytical with excellent writing skills and a good voice.


Academia Managers

We are looking for volunteers with an affinity for the Academia. As itSMF USA we are looking to create a bigger involvement within Higher Education. We want you to engage with colleges and universities to increase the number of events we hold within the campus. We are looking to set up a mentor ship program for our future Service Management professionals. Do you know what it takes to increase the bond of our organization with students then join us in these grassroots efforts.


Web Designers

We are looking for people that have some experience in graphic and user interface design to help us improve our website. Have you created and maintained functional, attractive websites for organizations then we would love for you to join our group of volunteers to create a clean, modern, responsive website with excellent navigational structures and detailed linking.  


Event Organizers

Do you constantly think about the people that decide what stage should look like for The Voice? Do you wonder who is responsible for organizing the New York Fashion show? Or do you ever spare a thought for the people that put on the business conferences hat introduce the world to the latest and greatest? Well then we would love to have you on board with us. Starting in 2019, we are organizing a variety of events and roadshows with some of our partners and sponsors. We are looking energetic Event Organizers to work together with our partners and sponsors to help enhance our visibility in the local community.


Sales Representatives

Have you some experience with selling products, then we need your help. We are looking for volunteers to help us to get organizations to get interested and adopt our Corporate Rate Program. We like you to find out what they need and offer them an appropriate discount rate. We’re looking for those who have no challenge with talking to people, are friendly and know how to be persuasive.


Webinar Moderators

Would you like the opportunity to interact on a regular basis with our world class guest speakers? We are seeking volunteers to fill multiple openings for webinar Moderators!


Book Reviewers and Critics

Do you have a genuine passion for reading books from cover to cover? We are looking for volunteers to review current Service Management industry related books. A review should be no longer than a single page and should "leap off the page.” We will share your honest, respectful, and unbiased review via our website and our eMagazine.