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Get involved, become an itSMF USA volunteer!
Exciting opportunities exist to get involved in the itSMF USA national chapter. If interested email (unless otherwise noted). Only members may serve. This is a great way to expand your career, your network and share best of breed thinking!

Webinar Moderators - Would you like the opportunity to interact on a regular basis with our world class guest speakers? The itSMF USA Board of Directors Content Chair is seeking volunteers to fill multiple openings for webinar Moderators!

itSMF offers two webinar series every month, on the second and third Mondays of each month at noon eastern time.


  1. One series is open to the general public and offers a window into itSMF and it’s membership to the greater Service Management profession.
  2. The second series is a member only membership benefit.

Webinar Moderators perform the following tasks:
  • Meet with the speaker to confirm all the documentation is complete
  • Conduct a brief technical walk thru with the speaker and our technical coordinator the week prior to the webinar
  • Introduce the speaker
  • Manage the "polling” feature within the webinar (questions that engage the audience)
  • Close out the webinar, thank the speaker and the participants.
  • TOTAL Time Commitment per webinar approximately 2.5 hours (with enough volunteers this is can be a light or as heavy a commitment depending on your interest to participate)

Interested? Please contact us at at

Author Wrangler - We have an amazing speakers and writers bureau. We need 2-3 people to talk to work with people in the bureau and align their writing with your needs for the eMagazine! You’d be part cheerleader, part recruiter and part editor, as you’d assist the writers in determining topics that would fit into our editorial calendar.
itSMF USA is looking for authors! If you are interested in collaborating on a book or writing one on your own, contact us at
Topics we would like to pursue:
  • Management Techniques
  • Deploying multiple frameworks in a single organization

Book Review Volunteers Needed!

Who doesn't love free books? We are looking for volunteers to review current ITSM-related books in the context of practical resources to fulfill real-world business needs. A review should be no longer than a single page and should "leap off the page.”

IT Governance will supply books at no cost to you for review. Once a book has been received by the reviewer, it would be expected that a review would be submitted to itSMF USA within two months for inclusion within a newsletter.

Questions that will prompt the reviewer for ideas of what to cover in their review:
  • The key question: "Will the book work for the readership in the way intended?”
  • Is the title appropriate, or could it be improved?
  • Is theory kept to manageable levels, such that a non-expert can understand?
  • Does the book seem comprehensive, or are there some obvious omissions?
  • Should any other resources (books, web links, etc.) be referenced?
  • What do you see as the market(s) for the book?

We appreciate as much additional opinion as you are able to give. Thank you, in advance, for taking the time to review publications. Check out the Book Review Page.

If interested please email