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 Customer-Driven IT Service Desk - Why and How?


With more organizations using service management to centralize IT, HR, facilities and finance, employee experience is becoming a key performance metric. Hear how employee experience has shaken off the mantle of ‘soft’ measure to become a valuable strategic KPI that uses the Happiness Score™ to judge how effectively all your services are performing. Sami Kallio is the CEO and co-founder of HappySignals. The main goal of his work is to help organizations focus on their end-user experience