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Keynote Speakers and Session List Announced for itSMF USA’s FUSION 18 Conference
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Keynote Speakers and Session List Announced for itSMF USA’s FUSION 18 Conference


HOUSTON (May 2, 2018) – itSMF USA has announced the keynote speaker lineup for FUSION 18, held in St. Louis, September 30 - October 3, 2018. The conference will provide operational and strategic insights through an array of education and networking designed for the IT service management community. Through intensive learning sessions, FUSION 18 will provide a hands-on environment for service management professionals to learn about the ever-changing landscape to gain new insights related to Agile, DevOps, ITIL, IT Performance, Lean IT and more. Conference education was sourced from the engaged itSMF USA community and vetted by an industry expert panel.


“This year, the FUSION conference will be like no other with refreshed education and networking opportunities as itSMF USA steps back into the role of hosting and guiding the premier IT service management event,” said FUSION 18 Conference Chair Cathy Kirch. “A vibrant community of service professionals will come together to connect, learn and grow through invaluable opportunities to engage with like-minded peers to advance their knowledge in the Gateway to the West, and we look forward to presenting educators with innovative solutions to promote the success of each professional in attendance.”


The FUSION 18 Education Team earlier issued a call for proposals focused on eight education tracks. View the list of FUSION 18 accepted sessions.


Confirmed keynote speakers for FUSION 18 are:


·       Gene Kim, DevOps Enthusiast and Co-author of “The DevOps Handbook”

Keynote: Top Lessons Learned While Researching and Writing “The DevOps Handbook”

·       Carey Lohrenz, First Female F14 Tomcat Pilot

Keynote: Lessons in Leadership

·       Stacey Hanke, Executive Coach and Mentor

“Influence Redefined: Be the Leader You Were Meant to Be, Monday to Monday®


Learn more about FUSION keynote speakers:


itSMF USA will be launching new conference offerings to produce stronger networking opportunities for attendees, including the new FUSION Commons space and Service Bazaar. Attendees will have more opportunities to connect with peers and interface with industry experts face-to-face to workshop challenges and find solutions.


To register for FUSION 18, visit the conference website, Early bird registration rates are available until June 3, 2018 with a savings of $200. Registrants are invited to bring their team with the attractive group rate, allowing a company group of five to bring the sixth team member at no additional cost.


Learn more and register today to join us:



About itSMF USA


The itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US. A not-for-profit organization, itSMF is a prominent player in the on-going development of IT Service management professionals and the promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States. This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for you and your organization to connect, learn and grow. Come be part of the IT service management profession. Learn more at