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 Thanks for attending FUSION19!  FUSION20? Watch this space for more information in the future.


Current itSMF USA Members qualify for a discount off FUSION19.  Click here to obtain your discount code.


itSMF USA will host FUSION19  at the Marriott New Orlean between October 7 - October 10, 2019. 

Presented by the premier organization for service management professionals, FUSION19 will feature 2 days of professional development, idea sharing and networking followed by certification training in ITIL4, DevOps, and Agile.


This year’s program will offer thought-compelling keynotes, breakout sessions and workshops focusing on service management trends with presentations led by some of the brightest thought leaders in the community. 


Here are reasons you don’t want to miss FUSION19.


Pre-conference workshops to work on strategies while focusing on ITIL 4, DevOps, and Agile. Paul Wilkinson (founder of GamingWorks) will present two simulation workshops: MarsLander and The Phoenix Project. Patrick Von Schlag (Deep Creek Center) will be leading Agile Foundations: A Crash Course in All things Agile.


World-class keynotes that will inspire you to invest in your career, your organization, and yourself. We've got Manley Feinberg (award-winning international keynote speaker, business leader, author) and Kirk Weisler (Chief Morale Officer, Team Dynamics, and an expert at creating outrageously cool workplace cultures and high-performance teams)


Top-notch IT service management speakers and a vast community of professionals like you for over 25 educational experiences and many networking opportunities


An energetic Expo Hall with products and solutions to help you work smarter to achieve better results. We've also brought back the popular Service Bazaar Interested in exhibiting?


Post-conference training where attendees can take advantage of certification courses provided and walk away with professional certifications including an ITIL 4 Foundation Class, an ITIL 4 Managing Professional (MP) Transition Class for ITIL v3, a DevOps Certification Class., and more!


Learn more at