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News & Press: itSMF USA News

Letter From itSMF President

Thursday, April 30, 2020  
Posted by: Doug Smith
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To Our Valued Members, Partners, and Service Management Industry,


As always, our top priority is the health, safety, and the well-being of our employees, our members, customers, and the communities we serve. With strong national roots, we have demonstrated an unyielding commitment to stand with our members and communities for over two decades — and today is no different.


It’s now been almost six weeks since COVID-19 was declared a pandemic, and our daily routines have shifted dramatically. We have all been getting accustomed to working from home and juggling the daily distractions that can come with our new environment. At times, it can be easy to put your personal health and well-being aside, but now it’s even more important to stay healthy and active — both physically and mentally. Our families, members, and our industry need us more than ever.


Here at itSMF USA, we are committed to providing continued resource and education opportunities for our members and beyond. Collectively, we will persevere and come out a stronger world together.


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Douglas A. Smith
President, Board of Directors