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News & Press: itSMF USA News

itSMF USA 2017 Announces Next Generation Service Management Award Winners

Tuesday, November 14, 2017   (1 Comments)
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Houston, TX | November 14, 2017


itSMF USA and awards sponsors Ivanti, EXIN and AXELOS, announced the 2017 itSMF USA Next Generation Service Management Award Winners at the premier Service Management conference, FUSION 17, on November 1 in Orlando, Florida.


The Service Management in Action Award, sponsored by Ivanti, was awarded to Procter & Gamble for achieving significant business results from process improvements made through their Incident Reduction Initiative.


The itSMF Contributor of the Year Award, sponsored by EXIN, was awarded to John Clipp. John has over 25 years in IT and Service Management and is a long-time member of itSMF USA. He is a Vice President at TechnoLava and currently serves as the Manager of the itSMF USA Problem Management Community of Interest, the DevOps / Agile Community of Interest and the President of the itSMF USA Nations Capital Local Interest Group.


The itSMF Community Excellence Award, sponsored by AXELOS, was presented to three member communities in recognition of excellence in delivering quality programs to local itSMF USA members and guests. The Minnesota Local Interest Group was awarded the High Performance Community of the Year in recognition of service excellence over the preceding 12 months. The Los Angeles Local Interest Group was awarded the Sustained Performance Community of the Year for consistent commitment and success over the past 5 years. The San Francisco Local Interest Group was named the Upstart Community of the Year as a new community that has shown tangible results in their first year.


Cathy Kirch, President of itSMF USA presented the President’s Award to Kevin Ritter. Kevin has over 35 years of experience in IT and been involved with itSMF USA since 2004. He has led numerous Service Management workshops, spoke at local and national events, written white papers, been President of the Heartland Local Interest Group, and took on other leadership roles, including more recently, as a member of the itSMF USA Board of Directors.


Of the awards presented, Cathy Kirch remarked, “The award recipients illustrate how the ITSM community is evolving and we recognize and applaud these industry leaders for taking steps to guide us into the future. ItSMF USA is proud of each awardee and thanks the sponsors who support these efforts.”


Learn more at:



itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US. A not-for-profit organization, itSMF is a prominent player in the ongoing development and promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States. This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visit


About Ivanti

The Power of Unified IT. Ivanti unifies IT and Security Operations to better manage and secure the digital workplace. From PCs to mobile devices, VDI and the data center, we discover IT assets on-premises and in the cloud, improve IT service delivery, and reduce risk with insights and automation. We also help you leverage modern technology in the warehouse and across the supply chain to improve delivery without modifying backend systems. Ivanti is headquartered in Salt Lake City, Utah, and has offices all over the world. For more information, visit and follow us at @GoIvanti.


About EXIN

EXIN enables the digital transformation for professionals and organizations, by developing and validating digital competences. EXIN is the leading global independent certification institute for professionals in the ICT domain. With more than 30 years of experience in certifying the competences of over 2 million ICT-professionals, EXIN is the leading and trusted authority in the ICT-market. EXIN has over 1000 accredited partners EXIN facilitates ICT certifications as well as e-CF® Assessments and e-CF® Skills Gap Analysis in more than 165 countries and 20 languages. EXIN is headquartered in The Netherlands and has regional representations worldwide, including in the USA, Canada, Brazil, Spain, Germany, India, Malaysia, China and Japan.  For more information visit



AXELOS is committed to nurturing best practice communities on a global scale. AXELOS is responsible for developing, enhancing and promoting a number of best practice methodologies used globally by professionals working primarily in project, program and portfolio management, IT service management and cyber resilience. The methodologies, including ITIL®, PRINCE2®, MSP® and the new collection of cyber resilience best practice products, RESILIA™, are adopted by private, public and voluntary sectors in more than 150 countries to improve employees’ skills, knowledge and competence in order to make both individuals and organizations work more effectively. For more information, visit


Lorie L. Wilson says...
Posted Saturday, January 6, 2018
Great work and leadership has been displayed across the organization this year. The 2018 is looking to bring an even greater advancement and undertanding of Service Management globally.