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    itSMF Los Angeles

     Quarterly NewsFlash




Mr 8, 2016 - Q1 Edition ............................................................... Editor: Paul M. Dooley


Visit itSMF LA at our Web site, LinkedIn, Twitter or Facebook!


In this Edition:

A Message from itSMF LA’s President

2016 Kickoff a Smash Hit!  Photos, Story!

Calendar of Events for 2016

Register for Upcoming Meetings! (Earn PDU Credits!)

Submit Your Proposal to Speak at Fusion 2016!

New RESILIA Course and Exam Now Available

New AXELOS White Paper – “ITIL and HDI - Better Together”

ITIL Practitioner Launched

Learn How itSMF Members Benefit!

Your New itSMF Los Angeles Board Members!


Message from itSMF LA’s New President

I hope 2016 is off to a fantastic start, wherever your attention is focused.  I also want to say welcome to many of you that are new members and thank you to those that continue to participate and leverage the benefits of itSMF USA.

For the LA LIG, we’re off and running having just held our first meeting of the year at our San Gabriel Valley Chapter on the topic of Competing for your Future: Job Tips for the Next Generation.  This was a great interactive discussion led by Robin Borough's with Omnikron Systems.

I was present for this meeting and as I listened to the presentation and observed the discussion of those in attendance; I was reminded of the focus areas discussed by the LA Board during our year-end planning session.

  1. Membership Value – Are we clearly communicating the value proposition to members and prospective members?
  2. Community Participation – It truly takes an active and engaged member base, the more we get involved, the more we can get done and this we believe is where value is realized.
  3. Growth & Education – Apart from the experience gained through various industries; involvement in itSMF USA has been by far the biggest enabler for my career.

So what does all of this mean to you as a member and why should I care? Here is my challenge to you in helping us achieve our vision in being the trusted, independent industry unifier and ambassadors of IT Service Management:

  1. Take advantage of the communicated Membership Value & Benefits and give us feedback where we can increase our value.
  2. Get involved within the ITSM Community, whether it’s volunteering with itSMF USA or just being an advocate in your own organization, your participation helps all of us.
  3. Share the knowledge of ITSM and related areas that you’ve gained in your career.  By demonstrating how sound ITSM principles help solve business problems we are moving this organization forward and hopefully enabling further development in our own careers.

We look forward to seeing you at a future event and hope that you continue to participate and leverage your membership with itSMF USA.

Thank You,

James “Jim” D. Thomas - President Los Angeles LIG, itSMF USA


itSMF LA Magic Castle Kickoff Meeting a Smash Hit!


January 15th we held our Annual Kickoff Meeting at the "MAGIC CASTLE".  The event was attended by 90 members and guests - a SELL OUT crowd for the Magic Castle!  


We presented plans for the coming year, enjoyed a special guest speaker, and handed out awards and recognition.  Games and prizes we presented to attendees, and of course astounding MAGIC was performed by Magic Castle magicians, along with a delightful dinner! 


Looking Ahead to 2016


Jim Thomas presented our vision for 2016 at the Magic Castle kickoff event.  Here is how he put the Vision of itSMF USA, and how we will be viewed by 2018:


The trusted, independent industry unifier

Advocates and ambassadors of ITSM to the broader IT industry and academia

Enabling and facilitating conversations throughout the ITSM community about the future of the industry and the profession

A collaborative community of ITSM professionals focused on applying ITSM principles to solve business problems

The primary resource for and enabler of career development for ITSM professionals


 In support, we’re focused on (3) specific areas in 2016:

Membership Value

Community Participation

Growth & Education


Be sure to watch our web site, and details on our upcoming events.  Fourteen (14) events are scheduled across the LIG 2016, with topics including:

Dev Ops, Agile


ITIL Practitioner

ITSM Simulation as well as PM Simulation

SIAM – Service Integration & Management

RESILIA – Cyber Resilience Security

Knowledge Management and Problem Management

Service Management for Non-IT Application

Not including annual participation in Southland Technology Conference (SoTec)

Not including LIG representation at Fusion 16 at MGM, Las Vegas in November


Make Note of the 2016 Calendar of itSMF LA Events

Be sure to mark these dates in your calendar!  More information will follow on our web site, and in our emails and quarterly eNewsletters.

January 15th:  Magic Castle event

February 18th:  SGV

March 17th:, LA  “The New IT Service Management Standard: IT4IT”

March 22nd:, OC:  "Service Recovery Management"

April 21st:  SGV

May 19th:  SFV (2nd face to face board meeting prior)

June 7th:  OC

June 23rd: SGV

July 13th: LA evening event

July 21st:  SGV

August 25th:  SFV

September 20th: OC, (3rd face to face board meeting prior)

October 27th:  SGV

November 10th:  LA ( 4th face to face board meeting prior)

Plan to Register and Attend Upcoming itSMF LA Meetings!

March 17th, Los Angeles Area.  “IT4IT”, a new emerging IT best practice sponsored by the Open Group. The IT4IT Reference Architecture prescribes holistic management of the business of IT with continuous insight and control, enabling Boundaryless Information Flow across the entire IT Value Chain. IT4IT comprises a reference architecture and a value chain-based operating model for managing the business of IT.  It provides prescriptive guidance on how to design, procure and implement the functionality needed to run IT. The end-to-end, ‘how to’ emphasis of the IT Value Chain and IT4IT Reference Architecture also enables the state of services that IT delivers to be systematically tracked across the service lifecycle.

Roc Paez, a member of our itSMF LA Board, and a seasoned IT consultant and instructor for HP, is the speaker planned for this event, Th
is evening meeting is to be held at the HP Cerritos offices, in Cerritos, CA.  Please check our web site for more details on this upcoming event in Los Angeles!


Register Now!  Go to


March 22nd, Orange County Area.  Our upcoming Orange County Area meeting will be a lunch meeting, on the topic of “Service Recovery Management”. 

In today’s “always on” world, managing the restoration of a critical business service is a key business function. A coordinated notifications effort, timely recovery, and targeted communications are vital components of a successfully recovery. This round table will share and discuss current processes, communication protocols and, technologies employed and what processes and technologies are merging in this discipline.


Eiad Abunimeh will be our special speaker.  This event will be held at First American Title, in Orange County, CA.  Sponsored by Xmatters. 

Register Now!  Go to


Submit Your Proposal to Speak at Fusion 2016!

Coming to Las Vegas this Fall, the FUSION 16 Conference & Expo will bring together the IT service management industry’s most respected practitioners.

If you have a presentation that will engage, challenge, and enlighten 1,600 service management pros, we invite you to submit a proposal to speak at FUSION 16.

We’ll be accepting speaker proposals until March 7, 2016, for:

One-day pre-conference workshops

Two-day pre-conference workshops

One-hour core conference sessions


>>Submit your proposal now

Don’t miss this opportunity to gain some exposure and share your unique knowledge with a captive and passionate audience.


Jill Zimmerman,
Program Chair

Michelle Frilow-Steenhoek, CMP 
Director, Conferences and Events, HDI

New RESILIA Course and Exam Being Rolled Out by Axelos

Axelos has announced the rollout of RESILIA Cyber Resilience. The AXELOS RESILIA™ Cyber Resilience Best Practice is designed to help commercial and government organizations around the world prevent, detect and correct any impact cyber-attacks will have on the information required to do business. RESILIA brings a common cyber resilience best practice for security, IT service management and business. Active cyber resilience is achieved through people, process and technology. Courses to be offered by by authorized training providers by the end of 2015 include: 

RESILIA Foundation Certification Training

RESILIA Practitioner Certification Training

For more information, visit:

New AXELOS White Paper – ITIL and HDI “Better Together”

Just announced! A new white paper is available on the Axelos web site, discussing how the HDI Standard and ITIL are "better together". The HDI Standard has been around since 2000, and is a widely accepted global standard for a best-practice "support center". This paper discusses how the HDI Standard and ITIL are naturally complementary, and can be used as combined guidance to develop a "high performance support center".


To learn more, go to:

New ITIL Practitioner Best-Practice Launched!


ITIL Practitioner is being developed to help organizations and individuals increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support the business. It will be the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services. It will help guide them through the practical side of successfully applying the theory in the workplace.

What will ITIL Practitioner do for you?

Provide practical guidance on how individuals can leverage Continual Service Improvement (CSI) to maximize the benefits of adoption and adaption of ITIL.

Help you improve the capability of individuals throughout the business, to adopt and adapt ITIL in their day-to-day roles to generate maximum business benefits.

Enable you to make better use of technological capabilities, such as automation, real-time reporting and Cloud computing, to increase the quality of service design and the efficiency of service delivery.

Help you leverage other frameworks and good practices and methodologies - such as Lean, DevOps, Agile and SIAM - to further enhance the value of ITSM.

Addressing the demand from ITSM practitioners and organizations of all sizes worldwide, the ITIL Practitioner course and exam is now globally available. It will equip ITSM professionals with added practical guidance to enhance leveraging ITIL in line with their organizations’ business goals.  For more information, visit

Earn PDU Credits for attending itSMF LA Meetings!

ItSMF USA Members will earn Professional Development Unit (PDU) continuing education credits when they attend an itSMF Los Angles LIG Meeting.  To claim your PDU credit, report your attendance at one of our sessions under “Category B – Continuing Education”.


Pickup up a “certificate of attendance“ before you leave our meeting, along with any handouts from the presentation delivered at the meeting.  When reporting, supply:


Date and title of itSMF LA LIG even

Hours spent attending the meeting (typically 2)

Number of PDUs being claimed:  2

Check Out itSMF USA Member Benefits!

For only $195/year, itSMF USA Professional Membership is a serious value!  Membership shows you’re serious about IT service management, your career, and about benefiting your customers.

If you are a student, you can join itSMF USA for only $35/year!  This membership is available to full-time college and university students and provides membership discounts on conferences and publications. A student ID number will be required for verification purposes.

Why Join?  Here are some key reasons why you can’t afford not to! 

Enhance your skills and knowledge

Get access to knowledge, experts and everything you need to position yourself as an expert in your field.

Meet and exchange ideas with your colleagues at our annual conference, and regional and local itSMF USA sponsored webinars, meetings and forums.

Enhance your skills with discounts on courses provided by accredited training vendors.

Focus on niche learning. Participate in a Community of Interest Groups (CoI). These groups focus on specific ITSM initiatives or industry vertical applications.

Download educational papers and articles on the latest IT service management issues from leading IT industry experts, implementing ITSM and ITIL® based best practices.

Get discounts on industry books and other products.

Build your professional network

Work with top industry experts. As a member, you are encouraged to contribute papers and articles to local, regional, and national publications.

Attend FREE monthly itSMF LA Local Interest Group (LIG) meetings near you! (non-members pay a nominal fee).

As a member, you will receive discounts to the ITSM Fusion annual conference. Nowhere else can you network with such a group of intensely focused IT service management professionals.

As a member, you are eligible to vote in the annual Board of Director elections.

Increase your marketability

With over 60,000 members in 54 countries, itSMF is recognized internationally as the professional organization that promotes the on-going development and promotion of IT Service Management (ITSM) best practices, standards and qualifications.

Membership in the itSMF USA shows employers:

You are serious about your profession.

That you dedicate personal time to continuously developing your knowledge, network and access to solutions.

You are dedicated to furthering the profession of IT service management.

That you have a strong network both domestically and internationally.

To learn more, or to Join Now, go to


Meet Your New itSMF USA Los Angeles Board Members!

President - James "Jim" D. Thomas

President Elect – Ray Ybarra

VP Orange County – Mark Galligan

VP Los Angeles – Roc Paez

VP San Gabriel Valley - Ray Ybarra

VP San Fernando Valley – Irma Shirvanian

Secretary – Barbara Rotondo

Ana Galindo – Events Chair   

Communication Chair - Paul Dooley  

Vendor Relations - Jim Flores

Member-at-Large - Dave Howard

Member-at-Large - John Ambris

Member-at-Large – Carolyn Trocino

Member-at-Large - Charles Araujo

Member-at-Large - Stephanie Telander


Visit the itSMF LA LIG Web Site for more information on events, upcoming meetings, and free downloads!  Point your browser to itSMF - Los Angeles LIG 



The itSMF USA LA LIG eNewsletter is published on a quarterly basis by the itSMF USA LA LIG.  You are receiving this email either because you have a continuing relationship with the itSMF as a Member, or have opted in to receive this periodic email newsletter. 


Please email comments and suggestions to Paul M. Dooley, Communications Chair, itSMF LA,