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Communities of Interest Groups: Continuous Improvement

 

 

The Continuous Improvement Community of Interest is an itSMF USA interest group dedicated to providing webinar programming to further Continuous Improvement. With quarterly webinars, content is focused on current topics in IT that involve Continuous Improvement. We encourage feedback on content to our group to provide future topics for webinars. Our goal is to be informative, interesting, and relevant to the IT Service Management community.

 

 

Interested in speaking on Continuous Improvement?  Have a topic you want discussed?  We are interested in hearing from YOU!  Contact us at at contimpcoi@itsmfusa.org

 


Machine First SMO, Automate CSI, and ITSM

 

in a DevOps World

 

March 8, 2017 11 am - 12 noon

 

Speaker: Dale Shafer

Senior Consultant – Service Management Global Consulting Practice

 

Register through BrightTalk: https://www.brighttalk.com/webcast/845/302127

Making DevOps work in a IT Service Management framework can be challenging.  How can we ensure people see the value in ITSM rather than see it as a bureaucratic slow down to the business?  Dale Shafer, Senior Consultant at a Service Management Global Consulting Practice and a member of itSMF USA’s Board of Directors, and will discuss how automating ITSM is an important element in ensuring collaboration with DevOps and Agile.


In our session we will:

  • Explore what processes can be easily automated
  • Discuss what automation tools are now available

 

About our Speaker:

Dale Shafer

Senior Consultant, ITSM Global Consulting Practice

Dale is a Senior Consultant at a Service Management Global Consulting Practice.  He is a proven leader with 10+ years of experience assessing, designing and implementing large scale Global Outsourcing Delivery engagements focusing on IT Infrastructure Operations, Service Management and Service Integration.  His sector experience includes Agribusiness, Banking & Financial Services, Legal, Government, Healthcare, Manufacturing and Retail.  Education includes MBA and IT degrees.  ITIL and Microsoft Certified.

 

 

 

 

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John Donovan joined the group Communities of Interest Groups: Continuous Improvement.
Posted Wednesday, January 16, 2019
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Posted Tuesday, January 8, 2019
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Posted Monday, December 3, 2018
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Posted Wednesday, November 7, 2018
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Posted Wednesday, October 10, 2018
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