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Problem Management
Moderator(s): Diana Mahmoud
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Problem Management - Root Cause Codes 0 K. Mazza Our organization revamped our root cause codes back in 2017.  We have two layers - Root Cause Code and SubCode.  My team is looking to enhance our Root Cause Code categorization.     We have done extensive searching to understand root cause code best practices but have been unable to identify anything concrete.  Does anyone utilize best practices for root cause codes?
by K. Mazza
Thursday, April 30, 2020