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The Service Desk on the Front Lines of Cyber-Resilience (Virtual Event)
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Security and the Service Desk - Bright Talk virtual event

When: 10/11/2017
Where: Bright Talk Webinar: Please Register at the BrightTalk Link Below.
United States
Presenter: Bob Rice
Contact: Jeanette McGillicuddy

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This is a free virtual event. Please register through Bright Talk here:


Don’t be the next news headline!

Recent theft of business critical information occurred because a Service Desk provided information to a cyber-crook that allowed access to internal business critical servers. The information stolen could impact national security interests.  Why did that happen?  How could it happen? Expensive technology did not stop this breach. How could the Service Desk have been better prepared?

Security breaches and the theft of intellectual property and personal and financial information are too common. The service desk is KEY to ensuring the early detection of security events and providing the first-line response. So what role should the service desk play in early identification of security events, and how can the service desk best be prepared to respond?

Are there best practices to provide guidance to develop robust cyber-protection? This session explores cyber-resilience best practices and the impact the service desk plays in response and cyber-resilience.


About the Speaker


Bob Rice is the Owner and Principal Consultant at Silver Creek Solutions, LLC. He is an IT Service Management (ITSM) expert with more than 30 years applying ITSM guiding principles as a practitioner, manager and consultant. His clients include Federal, State and Commercial organizations. He is an ITIL® Expert with all ITIL® certifications and has mentored and led organizations in the delivery and support of IT services. He has spoken at FUSION and LIG conferences, PMI events, and BrightTalk webinars. He is an ITIL® courseware author and reviewer, and is one of the first to earn the RESILIA® Foundation and ITIL® Practitioner certifications.




11:50-12:00 - Log on by attendees

12:00-12:10 - Intro / Vendor 

12:10-12:50 - Presentation 

12:50-1:00 - Q & A