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Great Lakes LIG | A3 Thinking and Continual Service Improvement
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When: 4/19/2017
11:30 am
Where: Meijer Corporate Office
2727 Walker NW
Grand Rapids, Michigan  49544
United States
Contact: Dush Fernando

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LEAN principles provide a set of tools to leverage in the Continual Service Improvement stage of the ITIL Service management framework. In order for organizations, teams, and individuals to continually improve their work and provide services and solutions that meet the demands of their customers, having a systematic approach for improvement must become a standard.  A3 thinking and the use of the lean methodologies A3 problem solving, have been successfully used by many organizations, teams, and individuals.  The key objectives for this presentation are to provide a background of the A3 methodologies origin, to introduce its use through hands on practice, and to provide some direction around its continued use and techniques that lead to greater results managing IT Continual Service Improvement.

Attendees for this presentation are asked to think of a ""real life"" process improvement initiative that they are looking to introduce to their work and to bring this to the session to begin to use this method to work towards their future improvement.