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Dallas /Ft. Worth LIG | Process Improvement in an IT Service Organization
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"Doing process improvement in an IT service organization – making it real, making it useful" Many IT organizations try to improve their quality and productivity by establishing a company-wide process improvement program. These programs often result in large amounts of process documentation, which eventually become a burden or are ignored completely. In many cases, the organization is left with very little benefit to show for its efforts.

When: 08/18/2016
5:30 to 8:00 PM
Where: University of Dallas
2925 Gorman Drive
SB Hall, Room 125
Irving, Texas  75062
United States
Presenter: Neil Potter
Contact: Jeff Schadt

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Topic: Doing Process Improvement in an IT Service Organization – Making it Real, Making it Useful

Presentation Overview: Keeping the organization's eye on the ball, figuratively speaking, requires leadership that leverages process improvement to bring about an incrementally better service delivery experience for internal and external customers.  Neil Potter of The Process Group gives us his perspectives on process improvement leadership that achieves optimum service delivery results while balancing cost and quality.

Sponsors: Flexera Software

Flexera Software helps application producers and enterprises increase application usage and the value they derive from their software. Our next-generation software licensing, compliance and installation solutions are essential to ensure continuous licensing compliance, optimized software investments and to future-proof businesses against the risks and costs of constantly changing technology.  Over 80,000 customers turn to Flexera Software as a trusted and neutral source for the knowledge and expertise we have gained as the marketplace leader in licensing, installation and compliance for over 20 years and for the automation and intelligence designed into our products.