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Cleveland LIG | ITSM Metrics Overload
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How do you paint a solid picture of performance for your executives and Lines of Business? Join us for an interactive session to discuss just that.

When: 8/4/2016
2:00 PM
Where: Lubrizol
29400 lakeland blvd
Wickliffe, Ohio 
United States
Contact: pam eifel

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How can one incident impact your clients/businesses?  How do you explain the pain felt by clients, when incident volumes and restoration periods continue to positively decline?  If change success is going great, and the performance continues trending upwards, why is your line of business getting client calls that every release seems to introduce a new problem?


Do you every feel this way?  Are your metrics not always in sync with what executives and clients “feel”?

Let’s talk about it.  This will be a highly interactive working session to share what we all do today, how we report relevant process metrics, how we put them together in a sensible fashion, and really work together to generate new ideas to layer them, making sense and hopefully beginning to paint a picture that matches how our businesses and clients feel.