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Los Angeles LIG | itSMF USA 2014 Project of the Year: L.A. County ISD
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AGENDA: 6:00 PM Dinner, registration, networking (bring your business card) 6:30 PM itSMF introductions, current business 6:40 PM A word from our sponsor: XXXX 7:00 PM itSMF-USA 2014 Project of the Year: L.A. County ISD 8:00 PM Q&A and interactive discussion 8:30 PM Meeting adjourned

When: Thursday
from 5:30 PM until 9:00 PM
Where: Union Bank Business Office, Monterey Park, CA
1980 Saturn Street
Monterey Park, California  91755
United States
Contact: Ray Ybarra

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Join us for our next event San Gabriel Valley itSMF meeting:

itSMF-USA 2014 Project of the Year -  LA County ISD

This highly successful project was established to help transform the Internal Services Department’s (ISD) Informational Technology Service (ITS) to a service aligned organization that delivers IT services to the nearly forty Los Angeles County departments.


This extensive effort involved implementation of a new Service Management Solution, new organization responsibilities, and service management processes across a large IT organization. Attendees of this session will hear about the project, lessons learned, how the team obtained and maintained executive buy in, how the team coordinated cross-organizational teams to build a more effective delivery system, organizational culture, control processes, new service management technologies, service catalog, reporting, and governance..


This presentation will also provide an update on how this project has enabled ongoing service management activities to address technical silos, reverse undesirable trends, chart a future state, provide a foundation for ISO/IEC 20000 certification and improve the customer perception of the organization’s IT service delivery value.