Print Page   |   Contact Us   |   Sign In   |   Register
ISO 20000 SIG Webinar - Avoid Best Practice Exhaustion! & Update on ISO Revision Work/Cycle
Tell a Friend About This EventTell a Friend

When: 4/30/2015
6:00 PM
Where: BrightTalk Webinar
Presenter: Mark Thomas and Deborah Anthony
« Go to Upcoming Event List  

Avoid best practice exhaustion!  Create value by leveraging frameworks, standards and bodies of knowledge into holistic enterprise approach.

Register here:

Learning Objectives:

  • Recognize the various models and standards applicable to value creation and how they fit in the overall framework architecture of an enterprise.
  • Understand the value of ISO standards, with particular emphasis on ISO/IEC 20000, within the enterprise context and how it can assist in creating value to stakeholders.
  • Identify approaches to implementing standards based on a recent ISO/IEC 20000 adoption case study.


Navigating the field of frameworks and standards can be exhausting.  Couple this with the pressures of creating value for the enterprise, and one can easily see how many service providers fall short of expectations when adopting frameworks and standards in their organizations.  When driving towards creating value, consider a business approach to selecting the practices that are best suited for optimizing resources and risks that incorporates multiple standards.  In this insightful presentation on frameworks and standards integration, explore the many models that are available today:  what they are, how they fit, and why choose them.  Most importantly, we will look specifically at frameworks and standards such as ITIL, COBIT, and several Bodies of Knowledge and ISO standards to provide a holistic approach to creating value and avoiding framework overload.


Mark Thomas, CGEIT, CRISC, COBIT, ITIL Expert, is a nationally known ITIL and COBIT expert with more than 22 years of professional experience, with leadership roles from CIO to IT Governance Consulting. Mark has led large teams in outsourced IT arrangements, conducted PMO, Service Management and governance activities for major project teams, managed enterprise applications implementations, and implemented governance processes across multiple industries. Mark's industry experience spans the health care, finance/banking, manufacturing / distribution, services, high technology, and government verticals. Additionally, Mark has forged a reputable competency as a consultative trainer and speaker in several disciplines receiving exemplary evaluations.


Deborah Anthony is a 30 year Service Management veteran. She began her career on the business side and found herself leading technology organizations in the public sector through the last IT Paradigm shift.

She current serves on the ITSMF USA Board of Directors, and the US Chair of the ISO 20000 Revision Working Group.

In her day job she is a Strategy Lead for Service Transformation  at HP


Please register here: