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Cleveland LIG | Service Level Management
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Service Level Management Featured Presenters: Julie Vargo from Westfield Insurance Claudia Euse from Lubrizol

When: 5/12/2015
1:00 PM
Where: Lubrizol Corporation
29400 Lakeland Blvd
Gate #3
Wickliffe, Ohio  44092
United States
Presenter: Claudia Euse
Contact: Michael Nagy

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The Greater Cleveland LIG invites you to an event focused on Service Level Management at the Lubrizol Corporation featuring presentations by Julie Vargo, Westfield Insurance and Claudia Euse, Lubrizol.


Julie’s presentation is perfect for the organizations who want to get started in Service Level Management.  Her presentation is a look back at the history of SLM at Westfield but also details the benefits they’ve reaped and the challenges they still face.  She ends with their forward plans for adding more transparency to the process and measurements that drive the right behavior.


Claudia is the architect, the energy and the maestro of the Service Management Office at Lubrizol.  Claudia will discuss how Lubrizol is focusing on performance metrics and service owner accountability as key foundational elements for aligning and improving service levels to achieve business outcomes.


The official program begins at 1pm.  We welcome anyone who can get away a little early to join us at noon for lunch in the Lubrizol café.  It will be an informal way to get together.  Everyone is on their own for lunch.   


Lubrizol is located at 29400 Lakeland Blvd in Wickliffe, OH.  All visitors must be pre-registered for this itSMF event and must supply a valid State-issued ID when arriving at the Lubrizol facility.  Please go to Gate #3.