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Los Angeles LIG | IT Service Management Race-To-Results Simulation
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The Simulation mirrors the common challenges and obstacles faced when managing IT services. The Simulation practically demonstrates important Service Management concepts such as: setting up an Incident management process, creating a Configuration Management Database (CMDB), defining Service Level Agreements (SLAs), and developing a culture of continuous service improvement.

When: 3/21/2015
9:00 AM
Where: HP Offices
12610 Park Plaza
Cerritos, California  90703
United States
Presenter: Roc Paez
Contact: Paul M. Dooley

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If you like the excitement of competition and the thrill of open-wheel racing, you’ll love the High Performance ITSM simulation. Here’s how it works: The simulation is based on an IT infrastructure that supports an actual business — a high-performance international racing team. Each participant plays a role on a virtual team that competes in five races over the course of the simulation. Each team needs to improve its performance in order to compete for and win the racing championship, and ITSM is the key to achieving it. 

As participants learn about ITIL tools and processes, they provide performance-enhancing applications and processes for their team. Participants diagnose issues and faults within their simulated IT environment, set priorities, and employ ITIL processes to solve the problems. As a result, their race performance improves. Each team’s racing success depends on how well ITIL processes are employed to enhance performance, so there’s a direct relationship between learning and the team’s race results. For more information, please visit  

Note:  Seats are limited to 20 for the upcoming ITIL Simulation, so if you are interested in registering, and are an itSMF LA LIG Member, register now!  Questioons?  Send mail to