Print Page   |   Contact Us   |   Sign In   |   Register
Higher Education SIG | CSI for Beating a Dead Horse – What are your Metrics?
View Registrations Tell a Friend About This EventTell a Friend

When: 12/18/2014
3:00 PM
Where: BrightTalk
Presenter: Mitch Pautz, Cal State Fullerton and Randy Steinberg, Migration Technologies
« Go to Upcoming Event List  

To register to attend, please click here:


IT measurements are meaningless if they don’t provide information to make accurate and timely decisions. Yet many IT organizations produce reams of operational reports that provide tons of information yet still leave everyone blind as to what actions to take or whether IT benefits are truly being realized. This session provides a solid practical approach for closing the loop between what kinds of metrics should be reported on and how IT can leverage results and a program of continual service improvement for effective decision making. As a result of this session, attendees will learn about what kinds of metrics matter most and how these fit into an overall model for making key decisions. In addition, attendees will get access to a simple EXCEL-based metrics model that they can use right away within their own IT organization.