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Higher Education SIG | Building a Successful Service Catalog
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When: 3/27/2014
2:00 PM
Where: BrightTalk Webinar

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Join Mercedes Alvarez-Arancedo of California State University-East Bay, Richard Pilgrim and Jason Rosenfeld of Cask, LLC in this information session to learn how CSUEB:

− Rationalized their services from over 150 down to just over 50 services
− Developed a foundational Service Portfolio
− Built a structured hierarchy and used terminology that was meaningful to faculty, students and staff
− Defined each service family, service and request actions
− Implemented their Service Catalog in ServiceNow
− Communicated and marketed their Service Catalog across campus

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