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LA LIG | Problem Mngmnt: Interactive Exploration of Common Challenges & Critical Success Factors
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When: 2/27/2014
6:00 PM
Where: UnitedHealth Group
2300 Main Street
Irvine, California  92614
United States
Presenter: Quint Wellington Redwood
Contact: Jim Thomas

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Join us for our first 2014 itSMF USA Orange County (OC) area meeting on Thursday, February 27th at UnitedHealth Group in Irvine. We have a dynamic speaker and a thought provoking topic lined up with a presentation entitled "Problem Management – Interactive Exploration of Common Challenges and Critical Success Factors (description below).

Free advice from proven industry experts! During this engaging presentation, you will have an opportunity to participate in an interactive discussion with Quint Wellington Redwood and your peers on the topic of Problem Management. This is your opportunity to ask questions or seek advice on real world issues to aid you in your ITIL/ITSM transformation initiatives.

Date: Thursday, February 27th
6:00 – 9:00 PM
UnitedHealth Group, 2300 Main Street, Irvine, CA 92614


Cost: Members Free, Non-Members $20

Dinner: Catering Provided



6:00 PM Registration, Networking (bring your business card)

6:15 PM Buffet Style Dinner

6:30 PM itSMF Introductions, Current Business

6:40 PM A Word from Our Sponsor, Quint Wellington Redwood

7:00 PM "Problem Management - Interactive Exploration of Common Challenges and Critical Success Factors”Katherine Lord, Quint Wellington Redwood

8:30 PM Q&A and Interactive Discussion

9:00 PM Meeting Adjourned


Problem Management – Interactive Exploration of Common Challenges and Critical Success Factors

As IT service providers we strive for efficiency, effectiveness and quality while at the same time maintaining or reducing operational costs. Problem Management is an activity with the potential to facilitate all of these objectives, but it can be one of the most difficult to sell, formalize and mature.

During this highly interactive session, we will explore some of the common pitfalls and critical success factors for overcoming these hurdles and achieving the benefits of Problem Management. Be prepared to share, interact and learn with your peers. You will leave this session with an understanding of what it takes to move beyond some of the common barriers to success.

Katherine Lord – Guest Presenter

Katherine Lord is a DPSM, Prosci certified change manager, seasoned ITSM consultant and practitioner with considerable expertise in IT strategy, service management, knowledge management, and change management. She has a proven track record of humanizing service management and bringing relevant, adaptive approaches to her consultative pursuits. Katherine is an accredited instructor for various ITIL and HDI courses and holds many industry certifications. She has been a consultant for the past twelve years; before that, Katherine spent ten years managing service desks, IT operations, and field services.


Hosted by Quint Wellington Redwood

Quint Wellington Redwood is a leading global independent consulting firm dedicated to resolving IT-related organizational challenges. Operating in more than 49 countries and across four continents, Quint provides strategy, sourcing and service management to leading organizations, creating and implementing best practices worldwide.

The firm's portfolio of services includes education, consulting and measurement, integrated across the domains of business and IT. Quint's "Dare to Challenge” mission challenges itself and its clients to implement changes that deliver true results, outperform the competition and create a measurable return on investment. Quint's vision is to reinvent not only its clients' organizations, but also the consulting industry itself.  More information about Quint is available at