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ISO/IEC 20000 SIG| SMS Under the Microscope: Change Management and the SMS
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When: 2/20/2014
12:00 PM
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Speaker: Suresh GP, Business Consultant, HP

Moderator: Mart Rovers, President, InterProm USA


•What is the ISO/IEC 20000 SMS?

•Change Management – Basic Concepts

•Change Management and the Service Management System

•Change Management – Implementation Guidance



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