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New England LIG | Fusion 2013 Preview: ITIL Success: Five Years Later
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In 2007, a major global financial services organization launched a service transition and CSI effort to improve change, release, and deployment management. This organization saved $10 million by reducing outages caused by change; employee and user satisfaction went up, and the change success rate increased from 60 percent to nearly 100 percent (97.97%). By every measure, this project was a huge success! In this session, we’ll revisit this implementation and discuss its lasting impact.

When: 9/9/2013
From noon until 1:30PM
Where: Akamai Technologies
8 Cambridge Center
Cambridge, Massachusetts  02142
United States
Contact: Jason Stonehouse

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