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Los Angeles LIG | Orange County | Change Management: The Secrets to Success
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When: 6/27/2013
6:00 PM
Where: UnitedHealth Group
2300 Main
Irvine, California  92614
United States
Contact: James "Jim" D. Thomas

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  Change Management: The Secrets to Success

 itSMF Greater Los Angeles | Orange County Dinner Meeting – June 27th


Change Management: The Secrets to Success

Change management is the most controversial process in all of ITIL, creating more challenges and heartache than any other process. Why? Because it is the most misunderstood and incorrectly implemented of all the processes. The session will properly position the change management process, highlight critical success factors and key performance indicators, and offer real-world suggestions for making change management work for your organization. Come learn from the experiences of customers who struggled with change management initially but were able to turn things around and make change management a key capability of their IT organizations.


Date: Thursday, June 27, 2013 6:00 PM – 9:00 PM

Location: UnitedHealth Group, 2300 Main Street, Irvine, CA 92614

Cost: $20.00 (non-members) / Members are free and dinner is included.

Contact: James "Jim" D. Thomas –



6:00 PM Registration and Networking (bring your business card)

6:15 PM itSMF Introductions, Current Business

6:30 PM Buffet Style Dinner

6:40 PM A Word from Our Sponsor, ServiceNow

7:00 PM "Secrets to being Successful with Change Management"” – Roc Paez, HP

8:30 PM Q&A and Interactive Discussion

9:00 PM Meeting Adjourned