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Houston LIG | Strategies for Supporting IT Service Management through a New & Engaging Perspective
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This session explores the challenges that the business and IT have with respect to managing information and the perceived “relationship” GAP using Business Information Library Services (biSL) and ITIL/ITSM.

When: 5/9/2013
8:00 AM
Where: BMC Software
2101 City W. Blvd.
Houston, Texas 
United States
Contact: ITSMF Houston

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The program will be interactive and will include the following takeaways:·

  • Insight into the business perspective·
  • Basic knowledge of the BiSL framework as a partnering framework to ITIL
  • Useful tactics to take back to your day job aimed at "Closing the GAP”
  • Resources for more information

The event will begin with breakfast and networking opportunity beginning at 8:00 am, our presentation and workshop will follow with introductions starting at 8:30.

Overview of our topic:

  • Challenges for IT executives
  • Business IT relationship l Frameworks for IT Supply and IT Demand
  • Interfaces between Demand (business) and Supply BiSL framework
  • Using BiSL in a conversation with the business

We will adjourn at 11:30- Don’t miss this opportunity!

Our speaker Deborah Anthony is a member of the ITSMF USA Board of Directors and serves as the Program Portfolio lead. With approaching three decades of experience in the discipline of service management and organizational change, she currently holds a Strategic Enterprise Architect position with Hewlett Packard in the world wide services organization.