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St. Louis Gateway LIG | Depth Charge: Change Management
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When: 3/14/2013
11:00 AM
Where: CAIT
5 N. Jackson
Suite 140
Clayton, Missouri  63105
United States
Contact: Melissa Byers

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This question, more often than not, is the first question asked after something goes wrong.

Changes by their very nature are risky and disruptive, which is why the Change Management process is often considered to be one of the most important for IT organizations to do, and to do well. It is, however, also often one of the most misunderstood - not to mention challenging - processes.

This insightful presentation discusses the evolution of the process and digs into ITIL’s 2011 iteration, including:
  • What, exactly, is a change?
  • More than a process
  • "Change Management” vs. "bureaucracy”
  • The "Change Continuum”
  • Change activities: the "why” behind the "what”
  • Ensuring successful Change Management