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Dallas-Ft. Worth LIG | Using Service Management to Fix All Your Problems. (Sort of.)
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Dallas-Ft. Worth LIG | Using Service Management to Fix All Your Problems. (Sort of.)

How useful are best practice frameworks like ITIL & COBIT in addressing the problems IT departments are facing today? At AT&T consulting we aren’t seeing our clients looking for “classic” ITIL projects (implementations, incident, problem, etc.) as much as they used to. What they are looking for is help solving specific problems, such as: - IT Automation - Complex multi-vendor integration - Managing cloud computing - Optimizing the IT Org Chart and more...

When: Tuesday, Feb 12th 2013
From 6:00 PM until 8:00 PM
Where: University of Dallas: Room SB 2 (Science Building)
1845 East Northgate Drive
Irving, Texas  75062
United States
Contact: Brian Harden

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About our Guest Speaker:  Jason Druebert

Jason specializes in process and governance, which aren’t the first things that usually come to mind when you think of AT&T. But "when you look at how complex networks and service providers are integrated the weakest link is often how processes fit, or don’t fit, together”.

Working with the IT departments of many well-known large and medium companies Jason has helped them improve their resolution of incidents and problems, strengthen controls, and generally better meet the needs of the businesses they serve. In addition to blogging for the AT&T Networking Exchange Blog Jason is active in the field of IT Service Management (ITSM). He participated in reviewing the latest updates to the ITIL books (ITIL V3 2011), and has written articles for ITSM and CIO

Jason holds his ITIL V3 Expert certification and has conducted ITIL Foundations training in the classroom and virtually.In addition to working in ITSM Jason is experienced in IT operations and Project Management (he holds his PMP certification). Jason’s favorite project so far has been the successful design, build, and commissioning of a "state of the art” green data center in 2008.

Jason lives in Dallas with his wife, son, dogs, and chickens.


Campus Directions:  

We will be meeting in room SB 2, from 5.30-9 on Feb 12. This room in the Science Building is on the basement floor. This room can be reached via the stairs just inside to the left of the front doors. It is the second room visible from the stair door.

For directions to the campus and where the buildings are located click here