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Webinar: Taking Continual Service Improvement to Another Level with COBIT Implementation
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 Export to Your Calendar 6/4/2020
When: Thursday, June 4, 2020
12:00 - 1:00 PM EDT
Where: United States
Contact: Diana Mahmoud

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Taking Continual Service Improvement to Another Level with COBIT Implementation

 

June 4, 2019

12:00 - 1:00 PM (EDT)

 

This webinar will focus on industry resources available to help you improve management of your IT Service Management (ITSM) program.   The opportunity points towards improving both management and governance.   This session will give you an unique perspective on blending ITIL and COBIT improvement guidance with program structure, improvement, change enablement constructs from John Kotter and Plan-Do-Check-Act from Ed Deming.   Using a repeatable approach will be emphasized.  The COBIT 2019 Implementation book, which provides a playbook / template, will be covered in detail. 

 

 

About our Speaker:

John Jasinski is an IT Management and Governance process advocate focused on results. With over 25 years' experience in market leading companies and important government departments, he provides a common sense business perspective, emphasizing that cost savings from process standardization far outweigh benefits of custom process; and process is continuous, improvement a choice. Standardize processes and integrate data.  John is a ITIL Expert and ITIL and COBIT Trainer, and is listed in many COBIT publications, ITIL V3 CSI book, and holds a bunch of other certifications such as Service Management System ISO 20000:2018.  Former ITSMF LIG Board member and volunteer.   You’ll enjoy this session – bring your entire team to listen in.   You’ll be pleasantly surprised on how this content can support your ITSM programs.

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