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Webinar | How To Raise Your Digital Maturity
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When: Tuesday, Feb 25, 2020
1:00 PM - 2:00 PM Eastern Time
Where: BrightTALK Webinar. Click Link Below
United States
Presenter: Vivek Mehta, Research Director in the CIO Practice at Info-Tech Research Group
Contact: John Clipp

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How To Raise Your Digital Maturity

Vivek Mehta, Research Director in the CIO Practice at Info-Tech Research Group

Tuesday, February 25, 2020 1:00PM to 2:00PM EST


Register HERE

Please join the itSMF Continual Improvement CoI for a BrightTalk Session, “How To Raise Your Digital Maturity”, scheduled for 1PM EST on Tuesday, February 25, 2020.

Senior IT leaders like you are increasingly challenged to develop digital strategies for your organization. This can be one of the most significant challenges you face, as there are no comprehensive frameworks to compare against your peers or to assess your ability to drive positive change.

An organization’s digital maturity must be assessed across all key dimensions:

• Strategy: Is the organization aligned around a vision?
• Culture: Is the organization fostering the mindsets and behaviors critical to capturing digital opportunities?
• Customer Journeys: Is the organization able to provide the desired customer experience over end-to-end journeys?
• Capabilities: Does the organization have the systems, tools, digital skills, and technology to achieve its digital goals?

This presentation will provide a blueprint that helps organizations take stock of their digital maturity and compare it with their peers in the industry. By leveraging the capabilities-based framework described in the blueprint, organizations can identify initiatives to achieve the desired digital maturity.


Vivek is a Research Director in the CIO Practice at Info-Tech Research Group. He publishes on topics related to digital transformation, innovation and continual improvement. Vivek is the author of research on Design a Customer-Centric Digital Operating Model and Create Your Digital Strategy as well as numerous keynotes and articles on digital transformation.

With deep expertise in digital transformation, Vivek assists Info-Tech’s members on initiatives related to digital strategy, innovation, design thinking, and digital organization. Prior to Info-Tech, Vivek worked in the banking industry in Toronto and in New York City in variety of roles: product manager, chief product owner, business relationship manager, and IT consultant.