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Webinar - Value Stream Mapping with Patrick Von Schlag
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1/23/2020
When: Thursday, January 23, 2020
10:00 - 11:00 AM ET
Where: BrightTALK - See Registration Link Below
United States
Presenter: Patrick Von Schalg, President, Deep Creek Center
Contact: Diana Mahmoud

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About the Webinar

 

Value Stream Mapping

 

Value Stream Mapping is a powerful technique introduced as part of LEAN practices which helps organizations to identify work bottlenecks, prioritize improvements, and dramatically improve workflows. The ITIL 4 Service Value Chain introduces this concept into the ITIL guidance, and challenges us to map our workflows across the Value Chain activities to demonstrate how we facilitate the co-creation of value with our service customers. In this session we will cover the ideas of Value Stream Mapping and how to conduct a Value Stream Mapping Session, then assess how the Service Value Chain provides a model for assess how IT practices facilitate desired outcomes, from incident response to service request fulfillment to new service design.

 

About Our Speaker


Patrick von Schlag is President of Deep Creek Center, a best practices training and consulting organization based in Highland, MD. Patrick has more than 30 years of experience helping organizations adopt and adapt best practice frameworks to improve organizational efficiency and effectiveness and drive results for customer stakeholders. Patrick is an ITIL Expert, Agile Expert, and is credentialed in governance, information security and resilience, project management, and has been a leading advocate for the integration of good practices from ITIL, LEAN, DevOps, and Agile, among others.

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