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Webinar: When ITSM Met Security (A Modern 'When Harry Met Sally')
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1/16/2020
When: Thu January 16, 2020
11:00 AM - 12:00 PM Pacific
Where: Register through BRIGHTTALK . See below
2212 E Rowland Street, #354
Covina, California  91723
United States
Contact: Ray Ybarra

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THIS WEBINAR AVAILABLE NATIONALLY IN CONJUNCTION WITH HDI-LOS ANGELES

 

 

Register through BrightTalk at the following URL

 

https://www.brighttalk.com/webcast/845/382178 

 

IT-Security and Resiliency will be at the core of service desks leading into 2020.


That puts advanced security solutions and risk management at the top of the list, as ITSM leaders prioritize their resources and build multi-faceted strategies to protect company data and reputations from potential threats as criminals increasingly try to exploit the service desk especially through the password reset process.
This webinar will discuss what the present threat landscape looks like, what tactics are being utilized, and how to best position yourself to protect against these very real threats.


Key takeaways-
• Why social engineering has become the top security risk for the service desk
• Create a secure and formal process for authentication of users who call in for a password reset
• Where service desks should be prioritizing resources to prevent data breaches now!


Our Speaker:

Finn Jensen
As the CEO of FastPassCorp, Finn brings a wealth of knowledge when it comes to the modern ITSM environment. As the CEO of several IT companies, Finn has brought profitable growth in different IT environments with a focus on partner and customer relations. Before joining FastPassCorp, he was CEO at Alpha IT – an MSP focusing on small/medium size companies, and Guidex – an ERP vendor. He also carried out CEO positions at Bull Denmark and Bording Data and served as Director of System Integration at Bull Northern Europe.
Website: www.fastpasscorp.com         

fj@fastpasscorp.com 

 


Our Sponsor:


NovoScale   Cloud Engineering Made Simple. Our mission is to make our customers' cloud journey seamless, effective, and easy while avoiding inefficiency, redundancy, and waste. Our talented global delivery team offers services and support that fit your priorities and budget. Whether you're looking to implement, optimize, or extend ServiceNow, we will develop a solution that maximizes value while minimizing complexity. Our deep skill set includes: Managed Services, ITSM, ITOM, Platform, HR, CSM, Portal, Testing and QA – just to name a few! NovoScale has been working with ServiceNow for almost a decade and has delivered over 1000 projects primarily for global integrators. We are now working directly with customers and will use our extensive experience coupled with industry best practices and proprietary problem‑solving methods to help you achieve your business goals. NovoScale is here to help you achieve the maximum potential from your ServiceNow investment. 
Website http://www.novoscale.com  questions to: jhaines@novoscale.com



Website http://www.novoscale.com  questions to: jhaines@novoscale.com

 

AGENDA: 
11:00 itSMF KICKOFF AND NEW BUSINESS
11:05 HDI -LA KICKOFF AND A WORD FROM OUR SPONSOR
11:15 WEBINAR
11:40 Q and A
11:50 Meeting adjourned

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