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Continual Improvement Webinar: ITIL3 v ITIL4
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When: Thursday, June 20, 2019
12:00 PM
Where: BrightTALK
United States
Presenter: Alen Ureta
Contact: Sarah Mason

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ITIL 4 vs ITIL v3 – From CSI to CI


ITIL v3 introduced Continual Service Improvement (CSI) as a service lifecycle stage that identifies and implements improvements across service strategy, service design, service transition and service operation. This approach has been successfully used to transform organizations and provide a framework to plan, engage and improve the people, products, partners and products necessary to achieve organizational objectives. ITIL 4 maintains the importance of Continual Improvement to the overall Service Management System (SVS) with some updates to modern thinking. Applying a multi-dimensional view, along with an integrated system for value co-creation, enablement and delivery, ITIL 4 re-introduces Continual Improvement as both a model for improvement and a general management practice. This session will discuss hot ITIL 4 guiding principles continue to be used as part of the Service Value Chain to deliver value to customers and consumers.


About Our Speaker


With over 30 years of experience in the IT industry, Allen Ureta is a certified ITIL Expert and accredited instructor with Deltamine Inc, an Axelos/PeopleCert Accredited Training Organization (ATO) out of NYC.  Allen is regarded as one of the leading experts in IT governance and management practices, particularly IT Service Management (ITSM) leveraging ITIL® Governance, Risk and Compliance (GRC) supported by COBIT®.  He has served as a strategic advisor, assessor and trainer to major financial institutions and has led numerous initiatives to transform, optimize and improve business and IT practices across the value chain.  Allen has spoken and presented at key industry events, conferences and associations.  Connect with Allen at