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Minnesota LIG | ITIL 4 - Tell Us All About It!
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When: 6/19/2019
11:30a - 4:00 pm
Where: Normandale Community College - Kopp Student Center, Garden Room
9700 France Ave S
Bloomington, Minnesota  55431
United States
Presenter: Mark Vickerman
Contact: Debbie Huddleston

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11:30- Registration & Networking
12:15- Lunch is served!
12:45 - LIG Announcements & Sponsor Presentations (during lunch)
1:15 – Break
1:30 - Presentation Part 1
2:30 – Break
2:45 – Presentation Part 2 and Q&A
3:30 - Closing Announcements & Raffle
ITIL 4 was officially released in February, 2019 and this event will provide information on this exciting new framework.    ITIL® 4 provides a practical and flexible approach to transition to the new world of digital transformation and supports an end-to-end operating model for the delivery and operation of products and services.
Mark Vickerman is an instructor and consultant for Knowledge Peak.  Mark has been working with ITIL for 11 years and is a certified ITIL Expert.  He achieved a perfect score while becoming certified to teach the ITIL 4 Foundation!   Mark will discuss why ITIL was updated, how the new version is different from v3 and the value of ITIL 4.    His presentation will also cover the new certification scheme for ITIL 4 to assist with those on their ITIL journey.