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Tampa-Orlando LIG | Webinar - ITIL 4: What, How, and Why
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ITIL 4 * How is ITIL 4 different than ITILv3? (new concepts, shifts of emphasis, etc.) * What does the ITIL 4 certification path look like, and how can ITILv3 certs be bridged? * What additional value does ITIL 4 bring to the enterprise?

When: Tuesday, April 23, 2019
2:00pm - 3:00pm
Where: BrightTALK Wbinar
United States
Presenter: Lou Hunnebeck
Contact: Ben Pinsky

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This presentation is brought to you by the Tampa - Orlando LIG.



About our Speaker: Lou Hunnebeck


An ITIL Expert with over 30 years in service industries, Ms. Hunnebeck is a Principal Advisor at DXC Fruition.  Her passion for improving how we do what we do led her to IT Service Management from a background of process consulting, training and Service Management systems consulting.  Ms. Hunnebeck is the author of the ITIL Service Design 2011 Edition, Senior Architect/Co-Author for the ITIL Practitioner Guidance publication, serving on the Lead Architect Team for the current update to ITIL, and speaks regularly at industry events.