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Atlanta LIG | ITIL® 4 – What’s in It?
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Be one of the first to learn what is in ITIL® 4! The ITIL® 4 global release will occur on February 28, 2019. The itSMF Atlanta Local Interest Group will host an ITIL® 4 presentation and discussion where you will learn about the content of ITIL® 4, what it means to your organization, how it impacts your training and certification, and what you should do to plan for ITIL® 4.

3/5/2019
When: 3/5/2019
12:00 - 4:00 PM
Where: IBEX Experts
3295 River Exchange Drive
Suite 425
Norcross, Georgia  30092
United States
Presenter: Bob Rice
Contact: Bob Rice
770-361-7528


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Attendees of the “ITIL® 4 – What’s in It?” session will learn:

  • Why ITIL® was updated
  • What changed in ITIL® 4
  • Benefits of ITIL® 4
  • Considerations for adopting ITIL® 4
  • Impact to current ITIL® v3 certifications and training plans
  • How to plan your future around ITIL® 4

Speaker Bio: Bob Rice, President of Silver Creek Solutions, was a community contributor to the design and development of ITIL® 4 and is one of the first to be awarded the new ITIL® 4 Foundation certification.  Bob has over 35 years of Service Management experience as a practitioner, consultant, and trainer, and is passionate about “Helping People by Making IT Work Better!”.

 

Agenda:

  • 12:30 PM Registration/Networking
  • 1:00 PM Networking
  • 1:30 PM Sponsor Presentation
  • 1:45 PM “ITIL® 4 – What’s in It?” Presentation
  • 3:00 PM Wrap Up and Closure
  • 3:30 PM Dismiss

Sponsor: IBEX Experts (https://ibexexperts.com/)

IBEX IT Business Experts (IBEX) is an award-winning Information Technology (IT) Consulting and Training firm specializing in Best Practice Frameworks, Process Improvement and IT Service Management Solutions.

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