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Webinar | Accidental CSI
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When: 10/10/2018
11:30 - 12:30pm
Where: Regisiter Via BrightTalk. See Below.
United States
Presenter: Bob Rice
Contact: Kirk Garten

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About this Webinar


Accidental CSI - "Did I Do Thaaaat? (in  your best “Steve Urkle” voice)


Brought to you by the St Louis LIG

Are you doing Continual Service Improvement by ACCIDENT??? Do you think you are not doing Continual Service Improvement (CSI), or not doing it well?  What if you found out that you ARE doing CSI, but just don't realize it?    If you think that you don't have time to improve, or have no idea where to start, and cannot get management buy-in and sponsorship to begin CSI, then this session is for you! Don’t let your service quality be held back because CSI is too hard to get started.
This session will cover identifying areas in your organization where CSI is “brewing”, how to make those areas relevant to your CSI needs, and how to develop a CSI Roadmap. We will discuss the "low hanging fruit" of CSI, how to identify where you are ACCIDENTALLY doing CSI, and how to make it PURPOSEFUL CSI.  Then you can say, “YES!  I did thaaaaaat!’

A PURPOSEFUL Roadmap approach to Continual Service Improvement


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Bob Rice is an IT Service Management expert with more than 30 years of IT and Engineering experience, specializing in the management, delivery and support of IT services and solutions in a wide variety of industries.  His passion is to see businesses reach their desired outcomes enabled by information technologies and industry accepted best practices, including ITIL®, COBIT, LeanIT, Organizational Change Management, RESILIA, and Project Management.  
As an IT Service Management practitioner, consultant and trainer, Bob has led improvement and implementation initiatives focused on balancing innovation, quality, risk, and cost effectiveness, while approaching service delivery from a holistic approach considering people, processes, and technology.  Improved service quality, reduced operating costs, and increased customer satisfaction are evidence of his success.

Bob’s online presences includes the following BrightTalk webinars - (search for “Bob Rice”):

• “The Business Manager’s Guide to IT Symptomology”
• “Problem Management – A Gem of Service Management”
• “IT Service Value with Cloud Computing”
• “Are We There Yet?” (IT Strategy)
• “The Service Desk on the Front Lines of Cyber Resilience”
• “Unlock the Hidden Treasure - Justifying Problem Management”

Bob is service as the Track Chair for the Cyber Security and Risk Track at FUSION18, in St. Louis, MO, this October.