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NYC Metro | So…What’s the Deal with VeriSM
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When: 10/9/2018
5:30 pm - 7:30 pm
Where: Cisco Office
1 Penn Plaza, 9th Floor
Room Yankee A & B
New York, New York  10119
United States
Contact: Andy Jonak

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Please join us on October 9th in NYC for an exclusive itSMF event to discuss VeriSM.   Attend to hear from industry experts Doug Tedder and Anurag Bahal who will lead these informative discussions.
Here is an abstract of the presentations: 
Doug Tedder - So...What's the Deal with VeriSM?

Have you been wondering what all the fuss is about with VeriSM?  Is VeriSM a replacement for ITIL?  Is VeriSM just another service management framework?  What makes VeriSM different?  Why should my organization consider VeriSM?
Get all of these questions answered – and more!  Join Doug Tedder, one of the contributing authors to VeriSM and coauthor of the VeriSM Pocket Guide, as he provides insights into this exciting approach to service management in the digital age.
We will discuss the following: 
- The implications of organization as “service provider”
- The need for a flexible operating model in the digital age
- Introduction of the VeriSM model and the Management Mesh
- The elements of a service culture
- The implications of technology on service management

Anurag Bahal - Pragmatic Transition Service Agreements (TSA) in Mergers and Acquisitions

A TSA is a legal agreement, separate from the purchase agreement, in which the buyer agrees to pay the seller for certain (formerly internal) services, which the seller will continue to provide or will procure, to support the divested business for a defined period of time. Transparency into data, IT assets, IT Services and processes—before, during, and after divestiture enables pragmatic TSAs.

IT Service Management principles help define the IT services, their service levels and KPIs that are included in the TSA. During this session, you will learn applying IT Service management principles for drafting IT infrastructure and application services for TSA's in a M&A transaction. This will be illustrated through practical examples of a real world business transactions. By applying IT Service Management principles, buyer and sellers can mitigate financial and legal risks.

FREE Event for Members and Non Members
Refreshments served

Cisco Office
1 Penn Plaza, 9th Floor
Room Yankee A & B
New York, New York 10119
United States

If there are any questions, you can reach out to us at  

About Our Speakers


Doug Tedder

Doug Tedder is the principal of Tedder Consulting LLC, a Service Management and process improvement consultancy. Doug is a recognized thought leader who is equally adept in interactions from senior leadership to day-to-day practitioners. His attention to detail, industry knowledge, emotional intelligence, and the ability to “see the big picture” and make it actionable has resulted in a track record of success in transforming IT organizations into valued business partners.

Prior to starting his business, Doug spent over 25 years working in corporate IT organizations in a variety of local, regional, and global roles. Doug holds numerous industry certifications in disciplines ranging from ITIL®, COBIT®, Lean IT, DevOps, KCS™, VeriSM™, and Organizational Change Management.

Doug is an author, blogger, and frequent speaker and contributor at local industry user group meetings, webinars, and national conventions. Follow Doug on Twitter (@dougtedder) or visit his website (




Anurag Bahal

Anurag has 20 years of strategy and operations experience in business and technology planning and transformation engagements. This includes 10 plus years in leading a variety of M&A activities including integration and carve-outs/separation planning and execution, Buy and Sell-side Due Diligence.- 

Key client experiences:
- Post Close Divestiture(s) to Day 1+ for one of world’s biggest technology companies’ (Multi $BN transactions) – IT TSAs, Contracts and IT Infrastructure Separation
- Pre Close to Day 1 integration for a major transaction involving one of the world's largest manufacturers of batteries – Applications, TSAs and IT Contracts
- Post Merger transformation (SAP ECC to S4 HANA, EAP, IF and MDM)

- ERP separation planning for a Life Science Company LOB carve-out (SAP, JDE)
- Led Technology and Operations Due Diligence for several transactions
- Synergies based post merger cost optimization ($14M) for a Global Market Intelligence company that acquired a financial data and information provider
- Established and executed the RMO (First line of defense) for Datacenter Separation of Credit Cards business of a Global Bank
- Led technical implementation of Purchase Price Accounting (PPA) in Corporate Financial Systems for a major super market transaction
- Led Technology Integration architecture assessment for GSE(s) merger
- Developed Target Operating Model in the wake of an Investment Banking merger
- GMRT CIO scorecard implementation after Investment Banking merger of equals
- Established IT Expense Transparency program for a leading P&C Insurance Company ($1BN expense base)
- Lean based IT roles rationalization and Target Operating Model for Global Wealth and Investment Management of a major U.S. bank ($5M cost saves)
- Process transformation for a leading travel and financial services company