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Dakota LIG | Help Me Help You...Knowledge Centered Support (KCS)
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When: 9/18/2018
2:00 - 5:00 PM
Where: Plains Art Museum
704 1st Ave N
Fargo, North Dakota  58102
United States
Presenter: Gary Case
Contact: Jeremy Ostrowski

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The North Dakota chapter of ITSMF is pleased to announce Gary Case from Pink Elephant will be coming to Fargo in September. Gary brings a wealth of knowledge as Director of Member Services for the ITSMF USA Board.

We have a fun filled agenda for Tuesday, September 18.


  • "Help me help you – Knowledge Centered Support" presented by Gary Case
  • "Bobcat Tech Bar Success Story" - Help others help themselves –presented by Paul Pfeifer
  • Round table discussion - Local IT folks helping each other


About - Help Me Help You...Knowledge Centered Support (KCS)


Knowledge Management is one of the key practices that organizations need to adopt and get very good at in today’s world.  The mentality of shift left is key with the ultimate goal of providing customers access to knowledge to help them resolve their problems in a very transparent manner.  However, many organizations struggle with Knowledge Management for various reasons but on is the cultural challenges this practice encounters. 


This session will discuss how Knowledge Centered Support supports the Knowledge Management practice as well as ways to overcome the cultural challenges.



About our Speaker


Gary Case is the co-author of ITIL® V3’s Continual Service Improvement core volume, and is an IT professional with more than 30 years of experience. As a Principal Consultant Gary is an ITIL Expert and also holds the Business Relationship Management Professional designation. Gary specializes in providing strategic guidance on Enterprise Governance, Service Management, Lean IT, Business Relationship Management, Business Alignment, Organizational Change, Process Development and Implementation, Project Management, and training to IT professionals across all industries. 


Gary currently is on the itSMF US Board of Directors and has previously served as President and Past President of the itSMF Denver Local Interest Group (LIG)