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NYC Metro LIG | Service Leadership’s 9 Guiding Principles: Modelling Success
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When: 5/30/2018
5:30 pm - 7:30 pm
Where: VMware
2 Penn Plaza
New York, New York 
United States
Presenter: Lou Hunnenbeck
Contact: Dheeraj Walia

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Calling all Service Management Professionals!


Join the itSMF NYC Metro LIG for their inaugural event for 2018.


Wednesday, May 30 2018

5:30 pm - 7:30pm


2 Penn 

Midtown, NY NY


Service Leadership’s 9 Guiding Principles: Modelling Success

Speaker: Lou Hunnenbeck


The leaders of a service organization set the tone.  They can either inspire desirable behaviors in their teams, or reinforce undesirable, counter-unproductive habits.  Leaders at every level must not only guide and direct, they must model the kind of behavior they want to see in their teams.  But even the people at the top could use some practical advice on how to do that.
Whether planning, designing and deploying a new service or conducting ongoing continual improvement activities, ITIL has defined 9 principles that leaders can model to their teams and use to guide service management initiatives.  In this session we will explore the nine principles and share practical examples of how service leaders can leverage them to change behaviors and drive results.



About our Speaker

An ITIL Expert with over 30 years in service industries, Ms. Hunnebeck is a Principal Advisor at DXC Fruition.  Her passion for improvinghow we dowhatwe do led her to IT Service Management from a background of process consulting, training and Service Management systems consulting.  Ms. Hunnebeck is the author of theITIL Service Design 2011 Edition, Senior Architect/Co-Author for theITIL Practitioner Guidancepublication, serving on the Lead Architect Team for the current update to ITIL, and speaks regularly at industry events.