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Los Angeles LIG | Delivering the Service Management Platform that a Digital Business Needs to Thrive
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When: 4/19/18
6pm - 8pm
Where: Union Bank Business Offices
1980 Saturn Street
Monterey Park, California  91755
United States
Contact: Ray Ybarra

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$20.00 non-members 
Members are free

Attire: Business Casual

Dinner: Provided by Our Sponsor: Cherwell 


6:00 PM:  Networking Starts at 6:00 PM 
6:20 PM Welcome and More, Ray Ybarra  
6:30 PM Dinner
6:45: Word From our Sponsor, Jeff Feldman/ Cherwell 
7:00 PM Cherwell Presentation (AI, Automation, Lean ITSM, Etc.) Jeff Feldman
7:20 PM MiTECH Presentation, Dave Howard and Jim Flores
8:30 PM Raffle prize drawing
8:45 PM Adjourn … Good night   


Dinner Meeting Topic -  As companies strive to digitize every business function to improve customer engagement, capitalize on market opportunities, and improve business efficiency, a service-oriented culture is critical. Moreover, IT needs to step-up to lead the business forward providing higher levels of automation including AI, more lean service processes, improved collaboration and integration across functional and technical silos, and better IT strategy driving better digital business outcomes.

Join us for a joint presentation from Cherwell and MITECH where we will explore key trends in the market such as AI, Automation, Lean ITSM, and the expansion Service Management beyond IT. We will discuss some of the best practices organizations can adopt to improve ITSM now and prepare for the future. MITECH will dig into using your service management platform to drive IT strategy and executive decision making. We will then share actual case studies of how several companies have been able to manage IT as a portfolio of service investments, align projects to business strategies and provide executive level metrics and dashboards that drive IT investment decision making.


Our Speakers

Jim Flores, ITSM/IT Transformation Consultant, ITIL® Practitioner Certification
Jim Flores is the Executive Managing Principal for Migration Technologies headquartered in Camarillo, California. He has more than 30 years of extensive global experience in building and managing highly effective IT infrastructure operational teams and solutions that leverage IT Service Management best practices and tools.

His background includes strong leadership positions, including CIO and executive management roles for Fortune 100/500 companies such as Citicorp/Citibank, MGM/UA, and McKesson Corporation.  

Jim brings expertise in building business service portfolio catalogs and configuration and capacity management database solutions. His hands-on ITSM experience developing and deploying IT Infrastructure rationalization solutions transforms IT into a valued Strategic Business Service Provider. Improved services alignments to Business Strategy and Objectives result in operational cost reductions, and realization of significant returns on investments to his clients

Dave Howard A seasoned executive professional with over 30 years of experience in building and operating strategic focused business and technology organizations utilizing IT Service Management/ITIL v3 process. Blending the expertise of both has led to successful leadership in the delivery of business process, customer focused on-line delivery and strategic program delivery and project management. Recognized as an industry expert and leader in the area of organizational transformation. Published author and frequent speaker and contributor to many publications.

Areas of expertise:
• IT Service Management
• Creation & Execution of Infrastructure & Application Development Strategy
• Transformation & Optimization of IT Operations
• ITIL v3 & v2
• Service Portfolio & Service Catalog Development
• Project & Program Management
• Development, Implementation and Continual Service Improvement of ITIL process – Incident, Change, Configuration, Problem
• Release Management & Evaluation Management
• Certified Kaizen Coach
• ITIL v2 Service Manager, ITIL v3 Expert Bridge

Our Sponsor


At Cherwell, we help organizations achieve their core purpose through the use of intuitive technology that enables better, faster and more affordable innovation.

Our co-founders, industry veterans who personally experienced the frustrations, disappointments and broken promises standard within the software industry, dreamed of a better kind of company. They wanted to put customers first and provide an exceptional customer experience—confident that profits and other business rewards would follow. They also wanted to build a company that would stand the test of time.

With decades of combined experience in the IT industry, our founders began by tackling the core workload of all IT departments: IT Service Management. By providing the tools needed to automate routine maintenance tasks and simplify the delivery of IT services, our technology gives IT teams the freedom to focus on business enablement and transformation.

In fact, our technology was built from the ground up—not retrofitted—to empower innovation beyond the traditional boundaries of IT. Our modern, metadata platform lets you rapidly build and refine business solutions without the need to manage code, employ costly development resources, or worry about breaking what you’ve already built when it’s time to upgrade.

Armed with unprecedented power and flexibility, Cherwell customers have automated workflow for thousands of line-of-business solutions—from Employee Onboarding to Loan Processing to Student Information Systems. And with our Enterprise Service Management mApps (merge-able applications), IT teams can download pre-built solutions into their Cherwell environment that instantly extend service management capabilities to other areas of the business, such as HR, Facilities, Information Security, and Project Management.

With each new solution designed, another Cherwell customer achieves something amazing. The question is, where will YOU go with Cherwell at your side?