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Cleveland LIG | Round Table Discussion of Service Management Best Practices
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When: 3/22/21018
2:00 - 4:00 PM
Where: Microsoft Office
6050 Oak Tree Blvd., Suite 300
Independence, Ohio  44131
United States
Contact: Adam Chandler

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Join us on March 22 at Microsoft for a highly interactive rountable discussion on various topics centered around best practices in IT service management. Have some staffing and training questions? Struggling with developing a useful knowledge base? What is "shift left"? What metrics matter? A joint meeting with the North Coast Chapter of HDI, and moderated by some of Cleveland's best service management talent, this meeting will have you walking away with fresh ideas for your service and support functions...and a few new friends too.

2pm - Meeting Begins

2-3pm - Roundtable discussion on metrics and best practices

3-4pm - Information sharing

4pm - Meeting ends