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Dallas LIG| Unleash the Power of the VeriSM Model to Improve Your Service Management Capabilities
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When: 2/15/2018
6:00 PM - 8:30 PM
Where: Service Now
15725 Dallas North Parkway
Suite 200
Addison, Texas  75001
United States
Presenter: Dr. Suzanne Van Hove
Contact: Michael Caruso

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VeriSM is a new approach that defines a model to help organizations successfully merge the many management practices, emerging technologies, organizational resources and environments with the core elements of Service Management. There have been a lot of questions about what VeriSM is, and what it is not. On February 13th, itSMF USA is holding a Webinar so the authors can answer the top ten questions about VeriSM. 


Then join us in Dallas in person, on February 15th, to learn about the power of the VeriSM Model and how it can be used to improve your Service Management Capabilities! Is VeriSM the next “flavor” of Service Management? Absolutely not! It is a fundamental change of perspective. Organizations require secure, high quality, risk-mitigated, and economically feasible services, which are provided by traditional practices. That capability must blend with a model addressing those practices from an appropriate perspective – welcome to Service Management for the Digital Age! 


Suzanne Van Hove's presentation will cover how and why VeriSM it came about, it's elements, its Service Management perspective, and its impact on other best practices, standards and frameworks. Then she'll explain the VeriSM Model and the concepts behind the model. Finally, she'll hold a discussion around why and how VeriSM can be used in an organization to improve its Service Management capabilities.



6:00-6:45  - Check in and Networking
6:45 - 7:00  - DFW LIG Business and Sponsors
7:00 -8:15 - Presentation 
8:15- 8:30 pm - Q&A and Wrap-up 


About the Presenter:


Suzanne Van Hove, Ed.D. - Dr. Suzanne Van Hove has successfully blended an award-winning career in higher education with a passion for Service Management. She understands the dynamics of how people learn and the best vehicles for content retention. Dr. Van Hove has worked in public and private education, higher education, and as a curriculum designer/technical writer for the Information Technology field. Suzanne is an accredited IT Service Management instructor and has provided standard and customer-specific education, process maturity assessments (based on ITIL®, ISO/IEC 20000, COBIT®, CMMI-SVC®), and process design and implementation workshops. Recognizing Dr. Van Hove’s contribution to the Service Management body of knowledge, she was awarded the Industry Knowledge Contribution Award by itSMF USA, September 2011.


Dr. Van Hove has worked with numerous organizations to improve their Service Management capabilities. As a Lead Author for VeriSM: A Service Management Approach for the Digital Age, she continues to push the development of Service Management across the entire organization as well as advocates a hybrid approach to service delivery. Dr. Van Hove has written two Service Management books: It’s All about Relationships What ITIL® doesn’t Tell You (July, 2013) and Pragmatic Application of Service Management: The Five Anchor Approach (March, 2014). The second edition of Pragmatic was released December, 2016 with major additions including CMMI-SVC® and five additional caselets. She co-authored a Service Management-based diagnostic (SMCD) based on ISO/IEC 20000-1:2011 and the content of the it-CMF from Innovation Value Institute (IVI). She has published and/or collaborated on numerous articles, blogs and videos.


Active in the Service Management community, she managed the Knowledge Management portfolio for the itSMF USA Board of Directors (2009-2012), co-wrote priSM (Professional Recognition in Service Management) and is co-editor for ISO/IEC 29110 4-3 and 5-3 which defines Service Delivery for the Very Small Enterprise (VSE). Additionally, she represents the United States within the International Standards community. Dr. Van Hove is Chair of GIT1 (Governance of IT), the US mirror of JTC1/SC40, IT Service Management and IT Governance and within JTC1/SC40, she is the Convenor for Working Group 2 (WG2), Maintenance and development of ISO/IEC 20000 - Information technology - Service management. Dr. Van Hove follows her first love of higher education where she delivers Service Management concepts to IS/IT students as an adjunct professor at Kelley School of Business, Indiana University and Algebra University, Zagreb, Croatia. In October 2013, Dr. Van Hove was honored with the itSMF USA Lifetime Achievement in Service Management award.


Thanks to our Event Sponsors