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LA LIG | Why is ITSM critical to adoption of DevOps?
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When: 2/22/18
6p - 9p
Where: Union Bank Business Offices
1980 Saturn Street
Monterey Park, California  91755
United States
Presenter: Sam Melehy, CEO of Zefflin
Contact: Ray Ybarra

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The San Gabriel Valley itSMF Local Interest Group (LIG)

Union Bank Business Office, Monterey Park, CA.

 February 22, 2018 Dinner Meeting:

Why is ITSM Critical to Adoption of DevOps?

itSMF LIG LA Meeting – Thursday, February 22, 2018


Date: Thursday, February 22nd


Time:  6:00 PM – 8:30 PM


Location: Union Bank Business Offices, 1980 Saturn Street, Monterey Park, CA



·      $20.00 non-members

·      Members are free

Dinner: Provided by our sponsor Zefflin Systems


Attire: Business Casual


Contact: Ray Ybarra at


On line Registration:



6:00 PM          Dinner, registration, networking (bring your business card)

6:30 PM          itSMF introductions, current business

6:45 PM          A word from our sponsor:  Zefflin

7:00 PM          ITSM, DevOps and Automation

8:30 PM          Q&A and interactive discussion

8:45 PM          Meeting adjourned


Dinner Meeting Topic

1.     Why is ITSM critical to adoption of DevOps?


2.     How do you incorporate automation and mobile into your ITSM roadmap?

The connection between DevOps and ITSM is often misunderstood. Join us to delve into these questions and explore two different aspects of the service management spectrum facing ITSM and DevOps communities in 2018.

ITSM is Critical to Adoption of DevOps Because . . .

·      ITSM provides the catalyst to close the loop on the application deployment lifecycle.

·      ITSM facilitates auditable, repeatable and scalable processes

·      ITSM results in increased productivity, improves the fidelity of audit and compliance.

·      ITSM increases the speed of service delivery.

Integrating ITSM with DevOps reaps benefits. The integration allows companies to realize ROI on their software and hardware assets marrying ITSM with Day 0 (and later post Day 0) automation within their current service management framework.


Incorporating Automation and Mobile into An ITSM Roadmap


We’ll follow the two-year journey of a replacement by ServiceNow for a major managed services provider. Working with the customer to develop a comprehensive ITSM and support strategy, the Zefflin team architected a two-year road map starting with incident management, followed by service request, self-service portal, intelligent monitoring integration and automation of several resource-intensive manual processes via orchestration.  The project culminated in the development and roll out of a custom mobile application to enhance the customer experience and dramatically increase speed of service delivery and productivity.  The resulting processes and systems enabled this managed service provider to double their customer base without doubling support staff.


Our Speaker

Sam Melehy is a technology and professional services entrepreneur with 30 years of experience delivering technology solutions to IT organizations of the Global 5000. He is currently CEO of Zefflin, a software and consulting firm focused on Data Center Automation, Cloud Management and ITSM.  Before starting Zefflin, Sam was COO and equity partner of Pepperweed Consulting, one of the largest HP software integrators in the U.S.  Sam has over 15 years’ experience in ITSM, working with ServiceNow and previously at Peregrine Systems, where he ran the worldwide Professional Services organization and worked with ServiceNow founder Fred Luddy.  Utilizing domain expertise in Cloud Computing, IT Service Management, IT Operations, Automation, Application Lifecycle Management, Big Data/Analytics and Monitoring, Sam has held domestic and international executive and entrepreneurial positions running consulting businesses from startup to $100M.  Sam holds a Master's degree in Robotics and a B.S. in Mechanical Engineering from the University of Rhode Island.







Our Sponsor



Zefflin is a technical consulting software company. A solutions integrator, we are experts in cloud transformation and automation of the enterprise computing environment from application development to IT operations. Our focus is on datacenter automation, public and private cloud solution implementation and integration. We work with Fortune 1000 companies across multiple vertical markets.

While we’re software vendor neutral, we have business relationships as a Red Hat Advanced Business Partner, ServiceNow Sales & Services Partner and Chef Partner (among others) and experience with AWS, Azure, OpenStack and VMWare to meet the needs of our customers. With numerous accreditations including Ansible, CloudForms, OpenShift, ServiceNow, OpenStack and Ceph, Zefflin delivers advanced, cost effective solutions spanning the entire computing life cycle.