Expert Panel Discussion: Build it and they will come?  - How to get staff and users to embrace IT Self-Service

With business customers becoming more IT-savvy, and ITSM practices maturing, many organizations seek to enhance their self-service capabilities.  There are a host of applications, tools and services available in the industry to enable self-service.  However, in order to realize the efficiencies and cost savings, your staff - and your service users - must embrace new ways of engaging between the business and IT.

Join us as we continue our itSMF Atlanta “tales from the real world” series, for an experts’ panel discussion on self-service adoption.  We’ll talk about projects, portals and tools which support self-service, but the primary focus of the discussion will be on how panelists and their organizations have launched and promoted their initiatives to ensure acceptance within their user communities and staff, and maximized the use of self-service capabilities.