Welcome to itSMF USA's newest Local Interest Group!
The Western New York LIG is Generously Supported by our Friends of the LIG
ITSM Professional Consulting
ITSM Professional Consulting is an IT Service Management and Project Management consulting and training company located in Western New York. Our Educational Services division provides both public and private courses across the US. Course offerings include ITIL Awareness, ITIL for Executives, ITIL Foundations, all ITIL Lifecycle and Capability Intermediate paths, MALC, COBIT Fundamentals, COBIT Foundations and PMP Exam Prep. Our Consulting Division utilizes proven ITIL Best Practices and PMBOK® methodologies during all of our engagements. We specialize in ITIL Process engineering and re-engineering, process assessments, Service Desk, Monitoring and Reporting, Project Management and IT Governance.
ServiceNow
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements.
UPCOMING EVENTS!
itSMF USA Western NY LIG
Dinner Meeting
"The Bright Future For ITSM - Challenges Await … and ITSM is the Answer”
Presented by Glenn O'Donnell, Principal Analyst, Forrester Research, Inc.
Date: Thursday, May 17th , 2012
Time: 5:30pm
Location: New Horizons
50 Methodist Hill Dr.
Rochester, NY 14623
Cost: Free for itSMF USA voting members.
Non-voting members and non-members - $20.00 (payable by check made out to itSMF USA)
Light Dinner and Refreshments will be served.
Registration required: Contact us at WNY@itsmfusa.org
Challenges await … and ITSM is the answer
The IT landscape is in the midst of its biggest upheaval in decades. Movements such as cloud computing, BYOD, agile development, and automation are accelerating the pace of business change and this impacts technologists in a profound way. Many IT professionals will struggle in this new environment. Some will fail dramatically. Those who thrive will be those who can adapt with disciplined execution. Service management is the core of disciplined execution, but it can also serve nimble adaptation. Learn how service management is playing a central role in the rapidly evolving business technology environment we all now face. Hint: ITSM professionals are very well positioned for the future!
About the Presenter
Glenn O’Donnell is a Senior Analyst at Forrester Research, covering IT Operations, ITIL, IT Service Management, and management technologies. A prolific speaker and author, Mr. O’Donnell is a globally respected authority on management systems, IT Service Management (including ITIL and IT governance), IT Operations and automation technologies and is ITIL certified since 1998. Since 1980, he has proven to be an innovator and thought leader in various technology development, operations, and architecture roles at Western Electric, Bell Labs, AT&T, and Lucent Technologies. After almost 5 years as a top industry analyst at META Group, he assumed a position with EMC in July 2005. In this capacity, he led marketing and strategy for many of EMC's resource management software products. He was one of EMC’s leading voices on IT Service Management and a member of the Advisory Board of the IT Service Management Forum (itSMF USA).
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