Founded in 1986, ASG is a privately held global firm that provides a full range of enterprise software solutions in Metadata, Applications, Operations, Content, Performance, Identity, and Infrastructure Management as well as the Business Service Platform. ASG is headquartered in Naples, Florida, USA, with more than 90 offices serving the Americas, Europe, Middle East, Africa, and Asia/Pacific. ASG's Business Service Platform(tm) (BSP) is a solution for companies that want to manage their underlying technology and ensure that their IT infrastructure enhances business performance. ASG's BSP goes beyond Business Service Management (BSM) software by using a sophisticated engine to collect information on all IT assets and relates those assets to overall business services as specific configuration items (CIs). In addition, ASG's BSP is a powerful tool to help companies become IT Infrastructure Library (ITIL®) compliant.
BMC Software, Inc., (NYSE: BMC) is a leading global provider of enterprise management solutions that empower companies to automate their IT and align it to the needs of the business. Delivering Business Service Management, BMC solutions span enterprise systems, applications, databases and service management.
Established in 1998, Column Technologies, Inc. is a leading provider of infrastructure management solutions to help organizations better manage their internal and external service delivery. We offer process consulting, system design and integration, application development, customer support, and training in products, processes, and ITIL best practices. What makes Column different from our competitors? Column has domain expertise and focus in service management. We only implement a select group of business processes and technologies. Column consultants understand the business processes as well as the underlying technologies. You might go to a management consultancy to help you optimize your business processes, or a technical consultancy to help you implement a technical solution; Column understands and can help you with both.
Since
1999 CP has been helping Fortune 500 and mid-size companies assess,
design and implement robust IT Service Management processes. CP's Tactical and Practical approach distills "methodology" and "best practice" into real and tangible solutions that include:
Strategies for a successful ITSM program
BSM and Virtualization Initiatives
Assessment and Roadmap
IT Process Design
ITSM Tool Selection and Technical Design
Process and ITSM Tool Implementation.
CP offers a complete curriculum of ITIL, COBIT and ISO training. Education is delivered through onsite training, open enrollment training and online courses which are available on-demand through CP's ITSMCampus.
CP also offers custom training and ITSM workshops in the areas of
Planning for Configuration Management, Planning for Incident
Management, Planning for BSM, Planning for ITSM implementation and our
latest workshop entitled Is ITIL V3 Right for Your Organization?
Employees at CP have an average of 25 years of IT experience and have
worked in some of the largest and most demanding IT environments in
North America.
EXIN
(Examination Institute for Information Science) is an independent,
worldwide IT examination provider with more than 40 years of
experience. EXIN specializes in establishing educational requirements
and developing examinations for all major areas in Information
Technology. It is EXIN?s mission to guarantee the quality of the ICT
sector and the ICT professionals working in this sector by means of
independent testing and certification. EXIN achieves this goal by
supporting the worldwide dissemination of certification standards and
best practises in IT. EXIN is well-known worldwide for its certificates
in IT Service Management. With examinations for standards as ITIL®,
ISO/IEC 20000/SQM, MOF, ASL, DSDM and ISPL, EXIN plays an important
role in the development of international qualification programs.
Founded in
1989, FrontRange Solutions (FRS) develops software and services that
allow organizations to deliver extraordinary customer relationship.
Since its inception, the company has focused on solutions tailored
specifically to the mid-market, and today it is the undisputed leader
with over one million customers and a marquee customer list. FRS
product families, designed specifically for growing and distributed
enterprise organizations include: GoldMine®
for business relationship management, team-based contact management and
sales force automation solutions: IT Service Management with HEAT® and ITIL® standards-based
modules for complete service management: and IP Contact Center for
reduced telephony costs and increased agent productivity, streamlined
customer service and communications: and Infrastructure management,
which provides the ability to optimize the full lifecycle of a
company's assets.
generationE
Technologies is a premier IT professional services firm for business
service management and service assurance solutions. Their practices
span IT Service Management, Systems Management and Job Scheduling and
offer ITIL-certified professionals. Their product portfolio is
comprised of "best-of-class" solutions in disciplines such as Network
Management, Incident Management, Performance Monitoring and Service
Management. Partnered with vanguards such as IBM Tivoli and BMC
Software, generationE provides integration services that include "out
of the box" implementations, full-scale deployments, training, and
managed services. generationE has customers across the US and is
headquartered in Oak Brook, IL. For information, call 630-242-5600 or
visit www.generationEtech.com.
Integrated
Solutions Management was founded in 1991 with the mission of helping
organizations define and manage change to their business processes,
organizational structures and technology. As
a "Solutions Partner", ISM helps organizations improve overall
performance while focusing on enterprise business drivers, core
competencies, carrying on day-to-day business, and staying ahead in the
competitive marketplace.
ISM's primary
focus is on helping Information Technology organizations improve and
tune their management structures, disciplines and business processes,
and technology to meet their ever changing business needs. We have
specialized expertise with IT organizational planning, solution
development/project management lifecycle methodology, systems and
quality assurance, chargeback, program/project management, change
management, service level management, problem and service request
management, asset management, and customer service/account management
functions.
Founded in 2002, itSM Solutions® is a content development company specializing in the development and delivery of value based training programs that help IT organizations acquire the knowledge and skills to create, integrate and operate ITSM programs. itSM Solutions® is also the founding member of the Open itSM Solutions® Alliance, the industry's first online value network of IT practitioners willing to share their practical experiences with individuals and organizations looking to create actionable ITSM plans when using ITIL® and other best practice frameworks, methods and standards.
Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world. Kinetic Data offers the most extensive portfolio of third-party, "built on BMC Remedy" packaged business service management (BSM) and service delivery management (SDM) applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped more than 100 Fortune 500 and government customers—including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation—implement BMC Remedy products aligned with ITIL best practices. Focused on helping customers build a better service experience, Kinetic Data's software products include Kinetic Request, the only request management portal software that lets non-technical people design and automatically manage their own processes and approvals; Kinetic Survey, the only process-driven, web-based survey software that's totally embedded in BMC Remedy workflow; and Kinetic Calendar, the only online calendar built on BMC Remedy and designed to create interactive on-call calendars, SLA reviews, change request calendars and more.
In
May 2007 Loyalist Certification Services became accredited through APM
Group as an Examination Institute. Loyalist Certification Services is
the premier deliverer of ITIL certification exams in North America.
Since 2001, LCS has processed over 130,000 exams. LCS is a division of
Loyalist College and based in Belleville, Ontario, Canada. We offer
end-to-end examination services with a specific focus on ITIL
certification for best practices in information technology service
management (ITSM). We are proud of being a responsive, neutral source
of accurate information dedicated to maintaining the integrity of the
exam process. From initial information on certification to final
emailing of exam results, you can depend on us.
Service-now.com
is an On Demand IT Service and Asset Management solution licensed by
subscription. The solution is approachable and attractive, integrated
and complete. By taking advantage of ITIL recommendations and the
technical benefits of what is being called Web 2.0, we are delivering a
solution that is 100% modern in its delivery, price and value.
Service-now.com includes the following integrated applications:
ITIL Incident Management, ITIL Change
Management, ITIL Release Management, ITIL Configuration Management,
ITIL Problem Management, Employee Self Service, Satisfaction surveys,
Enterprise CMBD, Asset Portfolio and Contracts, Service Level
Agreements, Knowledge Base, Service Catalogs, Reporting & OLAP,
Call Center.
ServicePilot
Technologies is an emerging leader and a premier provider of
business-focus service management solutions. Its ServicePilot software
empowers companies to automate their IT and align it to the business
needs. It spans enterprise network, data center, critical applications
and VoIP service management. It unifies and simplifies complex IT
environments, in a secure way, across the enterprise. ServicePilot ISM
offers a large range of out-of-the box functions covering Configuration
Management, Event Management and Service Management.ServicePilot NBA is
a single, unified solution for analyzing and optimizing application
performance, network operations and network security. ITIL compliance
is inherent in ServicePilot design.
Strategic
Technologies has an arsenal of services that are designed to help you
meet your business objectives. Every day, each one of our employees
puts the Company's mission and values on the line with the goal of
becoming your most valued technology partner. We do this by providing
you with a competitive advantage on every project through our expert
application of open systems and networked computing technologies. Our
expertise, coupled with our alliances with leading vendors, enables us
to define, construct, and deploy the most effective solutions for your
business and technology challenges. Our areas of expertise include:
Information Management, Infrastructure Computing, Service Management,
and Support & Training.
United Training
(UT) is a consortium of independently owned and operated Information
Technology training centers from around the country. It's member
companies are committed to training excellence, growing the IT
marketplace, the career development of each student, and the
enhancement our customers' businesses. UT's member companies must meet
an extremely high set of standards to be eligible for membership. We do
this through a unique and compelling partnership model and a number of
innovative programs. United Training provides businesses with a way to
obtain high quality IT training on a national level, from the very best
regional providers. UT provides member companies with access to the
best practices within the industry, covering everything from instructor
preparation, classroom management, scheduling, marketing and industry
knowledge. United Training provides real-time feedback and solutions to
leading IT product providers, like Microsoft, on trends, issues,
strategies, and market development. UT provides the infrastructure and
methodology for assessment, design, implementation and measurement of
technology initiatives, ensuring an appropriate level of readiness for
roll out of the largest and most comprehensive national technology
projects. United Training provides comprehensive geographic coverage,
innovative programs, the highest quality of services, and a strategy
and methodology for growing the IT industry.
