Axios Systems is a leading provider of Best Practice based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning enterprise solutions ensure our customers worldwide can align their Service and Support organizations with the overall goals of the business.
Benefiting from 20 years of development and investment around Best Practice principles, our core solution, assyst, intuitively steers users through the IT Infrastructure Library (ITIL) processes. assyst offers a unique lifecycle approach to ITSM through the integration of Incident, Problem, Change, Asset & Configuration and Service Level Management processes in a single out-of-the-box application. To add value to assyst, Axios Systems also offer pre-integrated complementary solutions such as Password Management or Remote Control. Implementing assyst in an organization optimizes IT infrastructure efficiency, reduces total cost of IT ownership and ensures a rapid Return on Investment.
Our commitment to Best Practice is further demonstrated through being first to achieve BS15000 (now ISO/IEC 20000) certification - the world's first formal standard for IT Service Management. Axios Systems Best Practice Division is dedicated to 100% customer satisfaction and works with customers to ensure IT Service Management success. We provide a wide range of consulting, project management and training services to help maximize investment.
Axios Systems is headquartered in the UK, with offices across the Americas, Europe, Middle East and Asia Pacific. The Axios Systems global presence is further strengthened with a worldwide network of strategic partners.
BSI Management Systems is one of the world's largest certification bodies, with over 60,000 certified locations and clients in more than 100 countries. Operating through a global network, BSI Management Systems provides assessment, certification and training services in all critical areas of management disciplines. BSI Management Systems is part of BSI Group, a global independent business services organization that inspires confidence and delivers assurance to customers with standards-based solutions. Originating as the world's first national standards body, the Group has over 2,250 staff in more than 50 global offices.
As CSME-ISEB, IT will soon be the profession of the 21st
Century!
CSME has been working to promote IT Professionalism in the US
and the Americas for over half a decade. Operating as CSME-ISEB we now bring
over 50 years of expertise in IT professional certification to IT Professionals
in the US and the Americas.
As ISEB’s IT Professional Certification and ITIL Examination
Agent, CSME is committed to maintaining and advancing the integrity of the
examination processes for all of their IT Professional and ITIL
Certifications.
Digital
Fuel Technologies, Inc., is the leading provider of customer-facing
Business Service Management (BSM) software for IT, Telecommunications,
HR, F&A, and other service management applications. Founded in
2000, Digital Fuel has the largest BSM deployments in the world for SLA management, service catalog, and service financial management,
with thousands of concurrent users, business services, SLAs, KPIs,
metrics, cost formulas, and pricing rules. The company's ServiceFlow
software manages billions in IT and other business services at
companies and governments around the world such as Arqiva, Atos Origin,
British Telecom, Capgemini, Computacenter, CSC, Cummins, Dell, General
Electric, IBM, Nestle, O2, Procter & Gamble, Siemens, SITA, Sprint,
Telefonica, WiPro, Xansa and many others. Digital Fuel is headquartered
in San Mateo, California, USA, with offices across North America and
Europe.
iET
Solutions develops and supports award-winning software applications for
the IT service management market. Our IT Service Management Suite, iET
ITSM, is built around Information Technology Infrastructure Library
(ITIL) standards and has been verified by Pink Elephant to be
compatible with core ITIL best practices. iET ITSM also supports the
ISO/IEC 20000 requirements. Our solutions are designed to leverage the
global ITIL standard to streamline service operations, reducing costs,
improving profitability and increasing customer satisfaction through
integrated applications, such as: Incident Management, Problem
Management, Change Management, Release Management, Configuration
Management, Service Level Management, and Availability Management.
The
iET Enterprise technology platform consists of a highly integrated,
adaptable and scalable set of applications for IT service management,
IT infrastructure management, and process performance measurement for
continual service improvement. We have the corporate agility to offer
unique licensing, pricing and deployment models to maximize return on
investment.
Our
corporate dexterity helps ensure that our relationships and software
solutions are consistently aligned with the current and future goals of
our customers. iET Solutions is dedicated to providing the best
possible customer support to the hundreds of companies worldwide that
rely on us to serve the daily needs of their customers and employees.
Headquartered
in Framingham, MA, iET Solutions maintains offices in Germany, Great
Britain and North America. Distributors and technology partners serve
all other countries.
InterProm
USA specializes in the delivery of IT Service Management (ITSM)
training and consulting services. In 1992 InterProm started in the
Netherlands and for more than a decade InterProm USA
has served as a provider of business service management solutions to
hundreds of Fortune 1000 companies. InterProm USA acts as a trusted,
independent advisor, helping organizations to manage the cost and
maximize the value of their information technology infrastructure.
InterProm USA provides a single source for service, process,
organization and technology consulting services, together with
certification training and education services. InterProm USA offers
solutions that address the complete service, process and technology
lifecycle - from assessment, design, development, implementation,
management and support, to interim & project management services.
Examples of the products and services we deliver are:
Accredited ITSM Certification Training Courses (we use our own accredited instructors and accredited materials)
ITIL (v2 and v3) Foundation
ITIL Practitioner (every level)
ITIL Service Manager
ISO/IEC 20000 Foundation
Additional certification courses will be announced soon
In every service we provide we have incorporated the four elements of our SPOTTM model:
Service aspects; Process aspects; Organization aspects; and Technology
aspects. With this our customers are assured that our services and
solutions address every aspect of any continuous service improvement
effort.
InterProm
USA's Interim & Project Managers, Consultants, Instructors and
Subject Matter Experts have extensive industry, service, process,
organization and technology experience to augment their hands-on
project management experience. All our instructors and consultants are
ITIL Service Manager and ISO/IEC 20000 certified.
ITSM Academy
provides personalized ITSM solutions built on our extensive backgrounds
as IT Service Professionals. Our business values are founded in trust,
loyalty, professionalism and long term relationships. With
tens-of-thousands trained, our single focus is on IT Service Management
education and advice. We do not resell software products or third-party
tools.
OUR EDUCATION PORTFOLIO INCLUDES:
ITSM Academy's robust catalog
of ITSM Training includes; Accredited ITIL® (V2/V3), ISO/IEC 20000,
CPDE and MOF Training, as well as non-certification Workshops and
Clinics, including Visible Ops and the Apollo 13 Simulation. We are
recognized by PMI® as a Global R.E.P., our Certification courses earn PMI Professional Development Units (PDUs).
Netuitive is the leading provider of self-learning performance management software. Netuitive’s products automate the deployment and administration of BSM, enabling organizations to guarantee service levels and significantly lower IT operational costs. Netuitive software automatically analyzes and correlates all of an organization’s performance monitoring data in real-time, requires no manual configuration or specialized programming and delivers Trusted Alarms™—the industry’s most reliable indicators of impending service problems. Netuitive partners with leading vendors, including BMC, NetIQ, HP, Microsoft, VMware, CA and IBM and has Global 1000 customers, generally realizing a return on investment in less than two months, such as Kroger, BlueCross BlueShield, MetLife, Citigroup and U.S. Air Force.
newScale, Inc. is the leader in IT Service Catalog and Service Portfolio Management software solutions. With more than 1.5 million users in production, newScale is the only proven and safe choice for Global 2000 organizations worldwide. Every 20 seconds another user depends on a newScale Service Catalog to request and fulfill services - more than all other competitors combined.
With support across the full spectrum of end user, application, infrastructure, and business-oriented services, newScale solutions enable IT organizations and managed service providers to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality. newScale customers - including twenty percent of the Fortune 50 - benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment.
Since its inception in November, 1999, newScale has been the recognized thought leader in the Service Catalog and Service Portfolio marketplace. In September 2000, newScale was the first organization to bring a commercially available Service Catalog solution to the market. Since then newScale was the first to bring innovations including:
More than 1,000 service descriptions pre-packaged as reusable Service Catalog content to speed deployment and drive standardization,
A Service Designer module that can be used by service process owners rather than programmers to create and maintain services,
Role-based entitlement that configures the Services available to each employee based on their specific job function,
A complete Service Analytics suite to support continuous service improvement processes,
An integrated Service Portfolio solution to allow IT to manage the relationships between IT and the business,
And many others.
newScale is focused exclusively on IT Service Catalog and Service Portfolio Management software solutions. A founding member of the Open Source community www.ServiceCatalogs.com, newScale contributed significant intellectual property including Service Catalog Templates, Service Portfolio design standard recommendations, and ongoing contributions to the community. newScale CTO Rodrigo Flores and newScale VP Products Bill Fine are co-authors of the definitive book on Service Catalogs, "Defining IT Success through the Service Catalog", Defining IT Success through the Service Catalog.
Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for IT help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments. The company's flagship products, Numara Track-It! and Numara FootPrints are represented at 50,000 customer sites worldwide.
Oblicore is the leading provider of
Service Delivery Management software. Our flagship product, Oblicore
GuaranteeTM, automates, activates and accelerates the monitoring,
reporting and management of all business technology service level
agreements and service delivery for enterprises and service providers.
Through its best of breed solutions, PS'Soft helps companies to effectively manage IT assets, administer software licenses, coordinate end user requests, control changes, and standardize their Service Management processes. PS'Soft's solutions are based on a global view of an enterprise, developed using the best technologies and enriched with operating experience at our customers and partners and a continuous market analysis. All PS'Soft solutions share a common foundation and are easily integrated with your existing infrastructure tools.
PS’Soft Asset Management – The PS'Soft Asset Management solution is designed to enable your organization to find efficiencies in your IT Asset Management processes. By delivering industry best practices out-of-the-box, you will achieve significant business value as these best practices and workflow are adopted and followed. PS'Soft Asset Management can be easily configured to support your current business processes while allowing these processes to be honed over time to achieve optimal performance.
Software License Compliance – PS'Soft provides the information to assist in managing an enterprise's installed software, implementation and license compliancy program. It addresses the following issues: software identification, license compliance and software request management. PS'Soft delivers all of this in one of the easiest to configure License Compliance Management applications on the market.
Service Management – PS'Soft Service Management solution covers the essential dimensions of IT Service Management: Business Service Modeling and Service Catalog, Event Management & Impact Analysis, Service Desk, Incident Management, Problem and Known Error Management, Change Management, Service Request Catalog, Request Fulfillment, Self Help, Knowledge Management and Service Level Management.
Quint
Wellington Redwood (Quint) is a Global Management Consulting and
Education firm, specializing in IT performance improvement and IT
Service Management. We work with IT organizations to improve the
performance of IT and have over 14 years experience in implementing
effective IT Service Management programs. As one of the original
contributors to ITIL we offer a portfolio of services related to ITIL
which covers both a comprehensive ITIL training & certification
programs for ITIL and implementation services. Our approach to
consulting and education is known for being pragmatic and value-driven
while delivering sustainable and measurable results.
Third
Sky is an IT Service Management company with key offices in Boston,
Dallas, and San Francisco. Third Sky provides a comprehensive
portfolio of services with core competencies in:
Process Consulting
Education
Technology Solutions
Third
Sky is dedicated to helping companies improve the efficiency, security,
and management of their IT organizations by utilizing marketing leading
technologies and best-practice, standards-based consulting. We deliver
these benefits by using the global standard for IT Service Management,
the Information Technology Infrastructure Library (ITIL).
Both new and existing clients choose to work with us because of the following characteristics:
Business-Focus
We work to understand your business needs and deliver a solution that
is right for you. Third Sky strives to deliver the highest levels of
return while minimizing any disruption to your business.
Trust and Reliability
Third Sky is committed to delivering what we promise, when we promised it.
Superior Subject and Product Knowledge
We combine a solid business-oriented perspective with extensive
expertise in both the subject matter of ITSM/ITIL and the technology
products used to enable practical solutions. Our team of experts has
successfully implemented market-leading solutions for companies in a
variety of industries. As a result, we can translate this
in-depth knowledge into successful implementations of the right
solutions for your organization.
Track Record of Success
Our accomplishments speak for themselves. Visit our website to explore a list of some of our many satisfied customers.
Windward IT Solutions,
headquartered in Herndon, Virginia, is an operational management
solutions firm for organizations that rely on their information and
communication technology as a key asset. Windward takes a fresh look at
organizational objectives and builds dynamic IT service management
solutions that continually increase clients' return on investment,
efficiency and overall reliability while reducing operational costs.
Windward IT
Solutions was incorporated in Northern Virginia on May 16, 1997 to
provide information technology services with a deep commitment to its
clients and to its workforce. Soon, Windward was off and running after
capturing significant regional bell operating companies as clients with
projects to build their network management infrastructure.
In
2000, Windward expanded its customer base working with overseas clients
in Ireland, Belgium and UK; and in 2001, Windward worked with its first
Federal Government agency bringing commercial best practices to
government clients. By the same year, Windward had grown to 80
employees and moved its corporate headquarters to its present location
in Herndon, VA.
The
year 2002 brought Windward its first engagement with an outsourced
service provider as Windward helped the provider manage the network of
a global financial institution.
In
2004, Windward launched its MAST (Maintenance, Administration Support
Team) service, providing clients 24x7 support for industry leading
applications and consulting service solutions.
By
2007, Windward announced significant growth over the past two years,
being recognized in as a "Fast 50" company by both the Washington
Business Journal and Washington Technology and being included in the
2007 Inc5000 list.
In
2008, Windward continues to develop innovative services and experience
account expansion across the communications service provider, federal
government and financial services industries.
