ACS offers innovative and effective outsourcing solutions for clients around the world. We deliver higher quality, increased productivity, and lower costs. Can we do that for you? Sure we can. For business process outsourcing (BPO) and information technology outsourcing (ITO), ACS is not a product, we're services. We're people making technology work. Our clients tell us we're good at what we do and that is demonstrated by the fact that we have one of the highest client retention rates in the technology services industry. Our clients' success is mirrored in our own financial performance. For the past five years, ACS has achieved record growth with revenues climbing 25 percent annually. We'd be glad to demonstrate the ACS advantage. Let us tell you about our world-class people, our company, and the "can-do" attitude that motivates us to deliver nothing less than the very best.
CA (NASDAQ: CA), one of the world's leading independent, enterprise management software companies, unifies and simplifies complex information technology (IT) management across the enterprise for greater business results. With our Enterprise IT Management vision, solutions and expertise, we help customers effectively govern, manage and secure IT.
Compuware Corporation is a recognized industry leader in enterprise software and IT services that help maximize the value of technology investments. We offer a powerful set of integrated solutions for enterprise IT including IT portfolio management, application development, quality assurance and IT service management. With Compuware you can:
manage your IT operations and infrastructure as a whole
increase efficiency, cost control and employee productivity
improve time-to-market and software quality in application development and delivery
maximize availability and performance of critical business systems.
Compuware serves the world's largest IT organizations, including 95 percent of the Fortune 100 companies. In addition to the popularity of our award-winning solutions, we have over 7,000 organizations utilizing the knowledge, skill and dedication of our global professional services team. Find out why Compuware is right for you:
Covestic's mission is to ‘provide practical services and solutions that optimize the value that technology can bring to business. Our people are business savvy, technologically informed, and operationally disciplined. We excel at what we do, and are vested in the success of our clients and employees.’
In today's fast-paced environment, optimizing business and operational efficiency is essential to remain competitive. That's why we're delivering practical services and solutions that optimize the value that technology brings to business—blending business and technology consulting with day-to-day operations smarts. Our people put their business savvy, technology knowledge, and operational excellence to work for you.
We only succeed when you succeed. So, in every engagement, we dig in and invest the time to clearly understand your business objectives and metrics for success. Together, we work with you to implement solutions that achieve those objectives and maximize return on investment. We "co-invest" with you, creating a true partnership that allows you to realize higher levels of service and stronger results than with other consulting companies.
At the engagement level, we employ a step-by-step approach beginning with a detailed assessment of your business challenge. Structured solutions are then provided with well-defined deliverables and a clear roadmap of activities to achieve desired results. Our commitment to your success extends beyond project completion. We provide a smooth process for transition and regular check-ups to ensure that the solution continues to deliver value for your business over time.
We are fully vested in building long-term, successful relationships with our clients and our employees. To this end, we are committed to setting a standard of excellence that is second to none. That's what keeps our clients coming back, and keeps our team together long-term.
EMC Corporation is the world's leading developer and provider of information infrastructure technology and solutions. We help organizations of every size around the world keep their most essential digital information protected, secure, and continuously available.
We are among the 10 most valuable IT product companies in the world. We are driven to perform, to partner, to execute. We go about our jobs with a passion for delivering results that exceed our customers' expectations for quality, service, innovation, and interaction. We pride ourselves on doing what's right and on putting our customers' best interests first. We lead change and change to lead. We are devoted to advancing our people, customers, industry, and community. We say what we mean and do what we say. We are EMC, where information lives.
HP service
management solutions allow enterprise IT to transform around a service
provider-based model, such that they can holistically design, deliver
and manage services that result in optimized business outcomes. HP
Service Management solutions comprise a blend of technology, best
practice methodology and knowledge, training and support. By linking
IT-delivered services with the business outcomes, these solutions are
designed to enable an economically sustainable ecosystem that supports
the full lifecycle of discrete, measurable services delivered to the
lines of business and/or directly to consumers. Organizations embracing
service management achieve lower costs through automation, more
effectively meet compliance requirements and risk management
objectives, and accelerate business growth and innovation.
Why HP?
Leadership
HP has been involved in authoring all of the ITIL series, including ITIL V3, where HP sponsored five of the authors.
HP has a leadership and founding role in itSMF chapters worldwide.
HP has been involved in the development of ISO/IEC 20000.
Open Technology
HP has an extensive portfolio of products and services related to service management,
HP technology is based on open standards and designed for heterogeneous environments.
Innovation
HP makes significant investments in
technology and business model research, toward improving customer
implementations and technology investments.
Through its Service Management
Framework, HP delivers packaged intellectual property from industry and
HP best practices for faster time to value. HP provides a unique HP
Directed Design Methodology for validating best practice processes
resulting in successfully implemented and adoption of standardized
processes.
Learn more about how HP and HP Software provide technology for better business outcomes.
IBM Service Management solutions can help IT organizations deliver service excellence, through a structured approach that can enable better governance and help manage risk to deliver business value. When applied across the IT service life cycle – from business stakeholders to software delivery and operations – service management can help bring IT and business together, to meet business priorities and improve efficiency and effectiveness. Better governance and risk management through service management enables IT to:
• Prioritize projects and align them with business goals. • Deliver development projects on time or ahead of schedule. • Meet or exceed service levels. • Enhance overall service quality to help the business achieve its goals for growth and competitiveness
IBM is uniquely positioned to deliver service management solutions with an integrated, flexible approach. Click here to learn more.
ITIL and IBM
Building a service management solution can be difficult. IBM can make ITIL work for you. Examine the benefits of ITIL, coupled with the expertise of IBM. Learn more.
Maryville Technologies is a leading independent IT professional services firm. Maryville delivers integrated solutions in support of IT service provisioning and IT service management that facilitate IT operational excellence. Our technical prowess, process expertise, project management discipline and history of facilitating IT organizational change help businesses optimize IT service levels at the lowest operational cost.
Maryville’s IT Resource Optimization ITRO® methodology combines detailed process understanding that maps to industry standards with a practical “how to” implementation approach. Our entility® IT service management utilities complement our service offerings and vendor alliances with cost effective, feature rich functionality. Maryville also has extensive experience designing, implementing and managing the enabling infrastructure for business applications. Every day, Maryville delivers the consulting services, processes and technology that others only talk about.
Competence. Integrity. Value. The Maryville Experience.
Microsoft Corporation's principal activity is to develop, manufacture, license and support a wide range of software products for a multitude of computing devices. Its operating in seven segments: Client; Server and Tools, Information Worker, Microsoft Business Solutions, MSN, Mobile and Embedded Devices and Home and Entertainment. The software products include scalable operating systems for servers, personal computers and intelligent devices; server applications for client or server environments; information worker productivity applications; business solutions applications and software development tools. Microsoft also provides consulting and product support services and trains and certifies system integrators and developers.
Pink
Elephant is the world leader in IT management best practices, offering
conference, education and consulting services to public and private
businesses globally. The company specializes in improving the quality
of IT services through the application of recognized best practice
frameworks, including the Information Technology Infrastructure Library
(ITIL®). Pink Elephant was the first organization to deliver ITIL
training in North America and was selected as an international expert
to contribute to the ITIL V3 project.
Our mission is to enable IT management excellence by:
Researching & documenting best practices through ATLAS
Promoting them through Conferences & Special Events
Delivering them through our Education Services
Practicing them through our Consulting Services
Service Lines
Pink Elephant’s service lines each provide different, but complementary business solutions:
Business Process Consulting:
Using the ITIL best practices approach as a springboard, Pink Elephant
provides end-to-end solutions – from assessments, to strategic planning
to implementation, continuous improvement and beyond. Experienced
consultants work hand-in-hand with customers every step of the way
Conferences & Special Events:
Pink Elephant is the world’s largest producer of IT Service Management
conferences and delivers several major events per year to thousands of
IT professionals
Education:
Pink Elephant is the most prolific creator and widespread distributor
of ITIL training, and leads the way with education based ITIL V3’s
service lifecycle approach. Pink Elephant is internationally
accredited by independent examination institutes that manage the ITIL
certification program and is a Registered Education Provider with the
Project Management Institute (PMI)
ATLAS™:
ATLAS is a secure, web-enabled knowledge management system containing
over 1,000 ITIL process deployment documents, including road maps,
templates, ARCI matrices, etc., ready and waiting for users to access,
copy, customize and re-use.
Plexent
is an IT service management (ITSM) company and leading provider of
ITSM-focused intellectual property – itDNA® – servicing Fortune 500
companies, medium-sized businesses, government agencies and other
organizations.
Founded in 2001 by Gordon Brown, Dallas-based Plexent developed a framework, methodology and knowledge base
that puts the IT Infrastructure Library (ITIL®), ISO® and CMMI®
standards into practice and allows customers' IT operations to support
and enhance core business objectives. Plexent enables standards-based
service management model implementation, business process optimization,
ITIL adoption, and ISO/IEC 20000 and ISO/IEC 27001 certification in
significantly less time for a fraction of the cost.
Plexent
systematically increases customer's IT operating efficiency by
protecting computing environments, reducing costs, increasing
reliability, improving quality and safeguarding brands. Plexent's
offerings span IT service management and standards-based training,
intellectual property, subscription services, consulting and business
technology services.
itDNA is a
standards-based, auditable and fully customizable service management
adoption model Plexent leverages to enables IT organizations to
accelerate service management initiatives, lower total cost of
operation (TCO) through process improvement and achieve operational
excellence through the adoption of a service-focused, process-oriented,
cost-effective approach to IT.
Solidcore S3 Control™ tracks changes in real-time, determines if changes are authorized, and selectively prevents unauthorized change.
Find out why Solidcore is right for you:
TechExcel Inc is a leading provider of award winning service desk and application development software. TechExcel focuses on understanding and simplifying the needs of corporations both large and small as they struggle to manage the numerous and complex processes within their environments. TechExcel recognizes that businesses can't afford to invest time or money on support solutions that do not meet and exceed their expectations. That's why TechExcel chooses to focus on delivering both innovative technology and superb customer support to ensure corporations will experience success in supporting their internal and/or external customer needs.
ServiceWise is a totally customizable and comprehensive internal Help Desk and IT Service Management (ITSM) solution. It offers the power to enforce business rules and optimize business processes whether you are a 25-person or 5,000-person support organization. Automate and streamline IT services and help desk activities with configurable workflow(s), process management, email notifications and a searchable knowledge base. With the ServiceWise Solution businesses have the power to offer around the clock support. Provide customer support from any web browser by creating a customized self-service portal that matches the look and feel of your corporation’s web site. Facilitate self service with this powerful portal that includes online incident submission, status updates, online conversations and intuitive knowledge base searches. Empower IT teams by providing a single, integrated solution that is robust in functionality yet easy to use. ServiceWise is completely modular and may be configured to handle any number of processes including but not limited to incident management, problem escalation and analysis, IT change management, and complete asset management. ServiceWise is ITIL (Information Technology Infrastructure Library) compliant and Pink Elephant certified.
TechExcel employs a team of committed product specialists that deliver exceptional support. A variety of service and support offerings are available from TechExcel. They include choices such as onsite training and professional services, online training courses, customer-focused monthly webinars, etc.
To learn more about the ServiceWise solution offering logon to www.techexcel.com
About TechExcel TechExcel, Inc. is the leader in unified Application Lifecycle Management and Support and Service solutions that bridge the divide between product development and service/support. This enables enterprises to focus on strategic goals of product design, project planning, development and testing, as well as enabling transparent visibility with all customer-facing initiatives. Founded in 1995 and headquartered in Lafayette, California, TechExcel maintains over 1,500 customers in more than 42 countries worldwide. For more information, visit http://www.techexcel.com or call 925-871-3900 in the United States or +44 020 8322 7700 in the United Kingdom.
Tripwire helps over 6,000 enterprises worldwide attain compliance, reduce security risk, and increase operational efficiency
throughout their virtual and physical infrastructures. By proactively
validating IT configurations against internal & external best
practices and continuously monitoring them for changes, Tripwire
ensures you achieve and maintain a known, trusted, and compliant state.
Tripwire ensures the integrity of your
IT configurations, including servers, databases, network devices,
directory services, virtual environments, & applications. By
combining configuration assessment and change auditing, Tripwire helps
you:
Meet compliance regulations such as SOX, PCI, FISMA, ISO 27001, FDCC, etc.
Automate best security practices by leveraging industry-standard benchmarks.
Significantly improve operational efficiency across your datacenters.
Visit us & learn why thousands of
organizations worldwide depend and trust on Tripwire to help them
achieve & maintain a trusted state throughout their IT
infrastructure.
