SPONSOR WHITE PAPERS
Privacy Notification: White papers provided by our
sponsors may require you to create an ID or provide contact information
that may be used by the sponsor for marketing purposes. Once you click
through this page to download a third party’s white paper any
information you provide is being collected by the sponsor of that white
paper. If you do not wish to be contacted by any third parties, please
do not provide your contact information. Additional white papers that
do not require you to provide such information are available on our
“Members Only White Paper” page.
|
 | "IT Service Management Global Best Practices" is a collection of white papers compiled and published
by Van Haren Publishing. These white papers are samples from this
collection, re-used with permission. |
| Date Posted | Title | Contributor |
| March, 2009 | Managing IT Chains in Large Organizations | Enzo Ciriello, Michael van den Bempt, Kars Hadderingh |
| March, 2009 | ABC of ICT or Attitude Behavior & Culture | Paul Wilkinson |
| March, 2009 | Functions & Processes in IT Management | Wim Hoving, Jan von Bon |
| March, 2009 | Service Catalog Best Practices and Practical Advice | Bill Fine, Nick Schneider |
| March, 2009 | ISO/IEC 20000: the Compass to Guide Your Path in the Best Practice Universe | Luis Miguel Rosa, Alejandro Debenedet |
| March, 2009 | How to Implement Metrics for Service Management | David A. Smith |
Access the entire collection of VHP white papers on ITSM Best Practices!
Click here to access the English white paper collection
Click here to access the Spanish white paper collection
Click here to access the French white paper collection
(Note: some of the Spanish and French papers descriptions are written in English, but the papers themselves have been translated.)
The following are more White Papers contributed by itSMF USA Sponsors
that are available for anyone to view. There are many more White Papers in
our Members Only area. If you are not currently a member of itSMF USA,
you will not be able to access them, so click here to join now!
| | Like what you see on this page but want more? See what’s available in our "Members Only White Paper area”! For a sample listing, click here. Members, simply log in and select the “Members Only White Paper” option on the site map to access these white papers. Registered Guests, log in and click on the "Account Services" link on the left navigation bar to join. Non-Members, Click here to join now! |
Click here to visit our on-line store for other high-quality publications.
