Special Interest Groups

Welcome to the

Special Interest Groups'

Information Page

The Special Interest Groups (SIGs) of itSMF USA exist to promote the sharing of knowledge and experience among specific IT professionals who want to focus on improving delivery through IT service management in a specialized area. There are currently 4 SIGs within itSMF USA.

itSMF USA Special Interest Groups

Healthcare Special Interest Group

Email: healthcare@itsmfusa.org

Go to Healthcare SIG web page

The itSMF Healthcare SIG is a group of IT professionals in the healthcare delivery industry who share a common interest in IT Service Management (ITSM) and in the advancement of industry-leading best practices that deliver service to healthcare providers.

What is our purpose?

To plan and conduct educational programs that promote an understanding of ITSM, supporting processes and technologies
To provide members opportunities to share ideas and exchange experiences in the field of healthcare IT through meetings and networking events
To assist members of this Chapter and others in developing their knowledge, increasing their effectiveness, and maintaining high-quality standards of performance throughout the industry

Higher Education Special Interest Group
Email: HigherEdSIG@itSMFusa.org
Go to Higher Education SIG web page

The newest Special Interest Group devoted to discussion, development, and adoption of IT
Service Management principles in support of institutions of higher education.
What is our purpose?
The Higher Ed SIG will provide opportunities to share with – and learn from – colleagues at other universities that are implementing IT Service Management using ITIL (and other related best practices).

While implementing ITIL processes makes sense for any IT shop, we are all well aware of the challenges which differentiate the academic and corporate environments. By listening, learning and sharing, you and others will benefit from participation regardless of your organization’s current stage, whether it is in the discovery process, mid-process implementation or with well-established processes.

Here are a few things we hope to offer in the future:
   *   Live webcast events
   *   Pre-taped sessions on process fundamentals
   *   National on-site event (e.g., EDUCAUSE or itSMF conference)
   *   On-line reference showing what other universities are doing (currently at www.technology.ku.edu/pdm/resources).

Sign up to be a member by contacting us via email. Initial forecasts are to conduct our first public meeting in January/February with additional sessions occurring in late-May, July/August and October of the same of 2009.

We expect this SIG will foster communication and collaboration amongst IT service management colleagues across many universities and aid the improvement of business and IT processes through the sharing of knowledge and experience.

ISO/IEC 20000 Special Interest Group

What is our purpose?

This newly-launched Special Interest Group will provide knowledge and networking to those wanting to learn more about the standard, its application and practical use, the certification process and its value to the business.

The ISO/IEC 20000 SIG

This SIG will provide:

Virtual meetings would be held every other month via a webinar type environment
Between meeting-support in the form of a email newsletter or through itSMF USA newsletter “The Forum”
Live networking, by hosting a Birds of a Feather or other type of session at the National Conference.
Supplemental knowledge via the itSMF USA website, both on the SIG webpage and as contributors to the organization’s Knowledge Management initiative.

Student Special Interest Group

We have developed a new resource website for sharing IT Service Management information between students and ITSM professionals. Check it out now!