The itSMF USA brings IT service providers, and suppliers together to define highly specific, implement-able approaches to service management. We help make business sense of tools, standards and processes.
Objectives:
- Assist with the planning, development and implementation strategies of IT service management best practices
- Inform the media and industry analysts about the benefits and rapidly growing acceptance of IT service management best practices within commercial markets
- Provide guidance to other related bodies, particularly industry groups that have a vested interest in the adoption of IT service management best practices.
Background on itSMF:
The Information Technology Service Management Forum (itSMF®) is a global organization consisting of corporate and government members responsible for advancing IT good practices through the utilization of the Information Technology Infrastructure Library (ITIL®) and other IT Service Management frameworks.
ITIL® is a comprehensive, non-proprietary source of service management best practices that is publicly available. It contains an integrated set of well-documented processes. Other frameworks for Service Management include ISO/IEC 20000, the international standard for IT Service Management; CMMI; Six Sigma/Lean Six Sigma and serveral vendor-proprietary frameworks like MOF (Microsoft Operations Framework).
Formed in 1991, the itSMF continues to be the premier professional association serving the Service Management Inudstry and remains an excellent source of information about ITSM Good Practices.
Whether an internal IT provider, a professional services firm or a software company, the itSMF offers an immediate return on investment. You can gain the experience-base of hundreds of corporations for a minimal annual investment. The question really isn't "Why ITSM?" but rather, "How do you survive in today's demanding business climate without ITSM?"
The itSMF is focused on critical, competitive issues such as:
- Improving the “audit-ability” of IT
- Improving customer care systems and processes
- Making multi-vendor operations a reality
- Smoothly integrating legacy systems
- Making the management of distributed computing practical and cost-effective
- Enhanced management tool requirements, selection and implementation
- Improving service level agreements
- Improving organizational effectiveness
- Evaluation and improvement of operational practices
- More effective identification and implementation of management tools
- Clearly defined IT roles and responsibilities
Members of the itSMF have access to all of the experience, material, documentation and programs generated by the International itSMF while being able to take part in the creation and development of an itSMF focused on service management business issues, needs and solutions specific to the United States.
